Case Officer – Complaints & Enquiries; Hybrid
Job in
Kingston upon Hull, Hull, East Riding of Yorkshire, HU2, England, UK
Listed on 2026-07-10
Listing for:
Maximus
Full Time
position Listed on 2026-07-10
Job specializations:
-
Healthcare
Job Description & How to Apply Below
Location: Kingston upon Hull
MAXIMUS is seeking a Case Officer in the UK to join a hybrid team based at Quarry House, Leeds. The role focuses on handling customer complaints end-to-end, liaising with healthcare professionals and managers, and drafting responses to complex inquiries.
You will analyse complaints, maintain documentation in the CMS, and draft responses for FOI requests, with a strong emphasis on accuracy, timeliness, and quality assurance. Experience with vulnerable claimants is essential.
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