Switchboard Helpdesk Operator

Overview

An exciting opportunity to work on the Switchboard and Helpdesk as a switchboard & helpdesk operator at Castle Hill Hospital. The post is to cover a 22.5 hour position, and you will be required to participate in a Bank Holiday Rota. The helpdesk role supports the co-ordination of portering resources; allocating and dispatching tasks based on importance and urgency, as well as routine activities to support patient flow throughout our hospitals.

• Answering calls from colleagues requesting non-patient transport; liaising with couriers and booking tasks.
• Working as part of a team, multitasking and liaising with Trust colleagues.
• Portering and non-patient transport desk duties as a key function of this role, which also operates from the switchboard area.
• Work to allocate and dispatch tasks based on priority and urgency and contribute to supporting patient flow throughout the hospital.
• Full training will be provided.

• Dependable, motivated, with excellent communication skills.
• Ability to work well under pressure.
• Confident telephone manner and proven customer service skills.

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, serving well over one million patients each year and managing a budget of over £1.3 billion. It is made up of two Trusts—Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH)—with the aim of delivering world-class hospital and community services for the 1.65 million people we serve.

We employ nearly 20,000 staff across five main hospital sites:
Diana, Princess of Wales Hospital;
Scunthorpe General Hospital;
Goole and District Hospital (NLAG);
Hull Royal Infirmary; and Castle Hill Hospital (HUTH).

As Teaching Hospitals working with the Hull York Medical School, we lead and contribute to research in areas including biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology. We are committed to developing a diverse, inclusive, innovative, skilled and caring workforce to deliver excellent care to our patients and a great future for our employees, our Partnership and our community.