Mobile ICT Technician

Overview

The Mobile ICT Technician helps the ICT Technical Lead with operational delivery of the school’s ICT facilities ensuring that there is an efficient and effective service to both students and staff. The postholder will provide technical support and ensure that all hardware, software and licences are maintained accordingly.

• To help ensure ICT systems/facilities and network throughout the Academy is fully operational and effective for all stakeholders.
• To help ensure the Academy has a secure, efficient, and resilient network infrastructure.
• To provide first line ICT helpdesk support to learners and staff and escalate technical issues where they cannot be resolved in a timely manner.
• To provide users with regular updates on resolution of their technical issues.
• To provide general technical support or training to staff and learners.
• Support is provided to learners in their use and application of ICT.
• To ensure network security, user groups and password systems are maintained.
• To install software and/or hardware taking licensing into consideration.
• To ensure maintenance of industry standard and educationally bespoke hardware and software.
• Maintaining an accurate and complete asset register of all ICT Services assets and completing audits against the asset registers.
• Regular maintenance checks are performed on all ICT equipment to ensure safe and efficient operation and advise on necessary repairs.
• Maintain documentation on ICT hardware.
• Management of the ICT consumables.
• To monitor daily server backups / antivirus issues and escalate where appropriate.