Implementation Engineer

Location: Kingston upon Hull

Implementation Engineer

Salary: £34,000-£37,000

Location:

Hull/Hybrid – 3 days a week in the office

Role Overview

As an Implementation Engineer, you will sit at the intersection of data and delivery. The majority of your role is hands-on data work, including extracting, cleansing, mapping, and migrating customer data into our platforms. This is complemented by configuring solutions, running training sessions, and guiding customers to a confident, well-supported go-live.

Key Responsibilities

Data Manipulation & Migration (≈ 60%)

Extract, cleanse, transform, and validate customer data from legacy systems, spreadsheets, and third-party exports ready for migration.

Write and maintain SQL scripts and ETL routines to map source data fields to the platform schemas.

Perform data quality checks, deduplication, and reconciliation to ensure migrated records match source counts and business rules.

Build and refine reusable data migration templates and scripts to speed up future onboarding projects.

Investigate and resolve data discrepancies raised during UAT, working directly in the database and back end to correct records.

Document data mapping decisions, transformation logic, and known exceptions for audit and handover.

Implementation & Training (≈ 40%)

Configure platform settings, workflows, and integrations to match each customer’s agreed solution design.

Deliver end-user and administrator training sessions (remote and on-site), tailored to each customer’s processes.

Support go-live and hypercare, troubleshooting issues and ensuring a smooth handover to Support.

Produce clear configuration and training documentation, and contribute to internal implementation playbooks.

Skills & Qualifications

Data Manipulation

Strong SQL skills, comfortable writing and troubleshooting queries against relational databases.

Practical experience with data cleansing, transformation, deduplication, and validation techniques.

Confidence with Excel (formulas, lookups, pivot tables) for large-scale data preparation and reconciliation.

Exposure to ETL tools or scripting (e.g. Python, Power Shell) for repeatable data manipulation is an advantage.

Strong analytical mindset with the ability to spot inconsistencies and anomalies in large datasets.

Methodical, detail-oriented approach to handling large volumes of sensitive customer data.

Implementation & Training

Ability to translate customer requirements into system configuration.

Confident, engaging trainer able to explain technical concepts to non-technical users.

Organised, able to manage multiple implementation projects and timelines concurrently.

Clear written communicator, comfortable producing configuration and training documentation.

What You’ll Need (Essential)

Commercial experience in data migration, implementation, or software/business consulting role, ideally within B2B software or SaaS. Hands-on SQL and relational database experience is essential; experience delivering customer training or software implementations is a strong plus.

What They’ll Offer You:

Competitive salary

Pension - 5% company contribution, 3 % personal contribution

Private Healthcare via BUPA

A holiday allowance of 30 days', plus bank holidays per annum

Employee Assistance Program (EAP)

Electric car scheme

Cycle to work scheme

Enhanced Maternity/Paternity Pay

Our client is an equal-opportunity employer and values diversity in its workforce. We encourage applicants from all backgrounds to apply.

Smart Sourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all