Senior Designated Support Engineer

We are on our way to being the first company to power 1 MILLION GPUs and want world-class talent to join our amazing team!

The world is moving faster than ever, and yet, it will never move this slowly again. We are at the forefront of an incredible technological revolution but, at its core, it is fueled by incredible people. People like you.

1,000
Global Employees

11k
Happy Customers

16
International Offices

We are the world’s leading data intelligence platform that reliably accelerates massive datasets for actionable real-time insights. Join our team to help the best and brightest minds tackle the world’s biggest challenges in business, science, medicine, academia and government.

For the past 20 years, our team has kept us at the forefront of storage technology and has provided the foundation for enabling researchers to push the limits of “what can be done.”
These innovations take research and discovery to the next level, enabling them to discover cures to disease, observe global warming patterns, model innovative automotive and aerospace designs, discover new sources of energy, make communities safer, and accelerate business results across a wide variety of industries.

At DDN, we understand our customers’ diverse needs. Whether you’re a data scientist, IT professional, executive, or researcher, our solutions empower you with cutting‑edge technology and unparalleled support.

• Highly Competitive Vacation Plans
• Paid Holidays
• Bonus Programs
• Tuition Reimbursement
• Employee Referral Program
• Excellent Medical, Dental and Vision Benefits
• Paid Leave Programs
• Anniversary and Recognition Awards

Full time

Remote

As a Senior Designated Support Engineer at DDN, you will deliver an exceptional customer experience by applying deep technical expertise to support and troubleshoot complex storage environments across the EMEA region. In this role, you will work closely with customers, internal engineering teams, and global support teams to diagnose and resolve complex technical challenges and ensure the reliable operation of DDN’s high-performance storage platforms.

This position supports multiple strategic customer accounts across EMEA operating within DDN’s global follow‑the‑sun support model. Engineers collaborate across regional support teams to provide continuous support coverage and ensure seamless case handoffs between EMEA, APAC, and Americas teams.

As a senior technical resource, you will take ownership of complex escalations, guide troubleshooting efforts, and contribute to improving product quality and customer success.

• Provide advanced technical support for DDN storage solutions and associated technologies across EMEA customer environments.
• Support multiple strategic customer accounts as part of DDN’s global follow‑the‑sun support model, ensuring effective collaboration and seamless case handoffs with engineering and support teams across EMEA, APAC, and the Americas.
• Serve as a senior technical escalation point for complex customer issues and high-priority incidents.
• Troubleshoot and resolve issues related to Lustre parallel file systems and large-scale storage environments.
• Work directly with customer administrators and infrastructure teams to diagnose and resolve complex system issues.
• Collaborate with engineering teams to improve product quality through customer feedback, root cause analysis, and field insights.
• Develop and execute test plans and procedures for system upgrades, maintenance activities, and troubleshooting.
• Contribute to the development and improvement of internal troubleshooting tools and support processes.
• Review and contribute to internal and external technical documentation.
• Clearly communicate complex technical concepts to customers with varying levels of technical expertise.
• Build strong, trusted relationships with key customer stakeholders.
• Mentor junior support engineers and contribute to knowledge sharing across the global support organization.
• Manage multiple priorities while ensuring high levels of customer…