Service Desk Engineer

Service Desk Engineer Hull - £25-30k

We are currently working with a professional services organisation in Hull that is actively recruiting for a Service Desk Engineer to join them on a permanent basis.

The role will act as first point of contact for all IT support issues, with a focus on first time resolution and providing strong customer service. We are looking for somebody able to maintain ownership of issues and communicate effectively with users.

Responsibilities:

• Providing high-quality first line support to users via telephone, email and walk-ups
• Managing hardware and software issues in a Microsoft environment, working with Windows 11, Windows Server 2019, Office 365 and Azure
• Ensuring speedy resolutions and high user satisfaction rates
• Managing user tickets from first contact to resolution, ensuring excellent communications throughout
• Carrying out desktop and server support where required
• Using Active Directory to set up new user accounts
• Overseeing IT assets and equipment moves
• Ensuring complete documentation of processes and procedures

Key

Skills:

• 2+ years experience in a similar Service Desk role
• Excellent problem-solving and troubleshooting skills
• Extensive experience...