More jobs:
Critical Incident Manager
Job in
Kingston upon Hull, Hull, East Riding of Yorkshire, HU2, England, UK
Listed on 2026-09-18
Listing for:
Experis UK
Per diem
position Listed on 2026-09-18
Job specializations:
-
IT/Tech
IT Support, Security Management & Operations
Job Description & How to Apply Below
Direct message the job poster from Experis UK
Critical Situation / Incident Manager (Customer Escalations)If you’re at your best when things are messy, high-stakes, and time-sensitive — this is for you.
A global technology organisation is hiring a Critical Situation Manager to take ownership of business-critical customer incidents
.
You’ll be the person who brings structure, pace, and calm leadership when priority escalations hit — aligning technical teams, protecting customer confidence, and driving resolution with clear accountability.
Why this role is a strong move- High visibility: you’ll work across senior internal stakeholders and enterprise customers
- Real ownership: you lead the incident end-to-end, not just “coordinate updates”
- Global scope: collaborate across EMEA, Americas, and APAC
- Impact: you’ll shape how critical incidents are run, improving process and outcomes over time
- Own critical escalations from first alert to resolution, ensuring a consistent major incident process
- Drive clear, executive‑ready communications (internally + externally)
- Coordinate engineering, support, customer success, and partners to remove blockers fast
- Identify systemic issues and escalate appropriately to prevent repeat incidents
- Coach/mentor teams on “what good looks like” for critical situation execution
- Experience in Major Incident Management / Escalation Management / Service Delivery / Incident Command
- Strong executive communication — confident, concise, and calm under pressure
- Proven track record managing multi‑team, complex incidents with competing priorities
- Strong stakeholder management and the ability to influence without authority
- Broad understanding of enterprise technology environments (deep engineering not required)
- Sunday–Thursday (Friday + Saturday are weekend)
- EMEA shift:
08:30–17:00 BST (approx.
07:30–16:00 winter) - Flexibility for occasional weekend/public holiday coverage based on incident priority
- PAYE Contract – Salary Equivalent to £35,000 – £40,000
- Fully Remote – UK Based
- 12 – 18 Months Contract
Please apply for immediate consideration.
Seniority level- Mid‑Senior level
- Contract
- Information Technology
- Software Development
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×