Business Intelligence Lead

Connexin is looking for an experienced Business Intelligence Lead to help customers unlock the value of their data through our BI platform, ConnexinOS.

• We believe we make a difference to people's lives.
• We care about each other & our customers.
• We challenge the Industry.
• We deliver on our promises and have fun doing it.

Connexin is looking for an experienced Business Intelligence Lead to help customers unlock the value of their data through our BI platform, ConnexinOS. This client-facing role combines consultancy, Business Intelligence as a Service (BIaaS), cloud architecture and analytics delivery across public sector, utilities, and enterprise customers.

• Lead customer discovery workshops and translate business requirements into BI solutions.
• Deliver Business Intelligence as a Service (BIaaS) including dashboards, KPI frameworks and managed reporting.
• Design and optimise data models, ETL/ELT processes and reporting solutions.
• Work with Google Cloud Platform technologies including Big Query, Snowflake, Azure, Cloud Storage, Pub/Sub, Cloud Run, Cloud Functions, Looker and IAM.
• Work with Product and Engineering teams to shape the ConnexinOS roadmap.
• Provide customer training, documentation and ongoing consultancy.
• Produce and maintain high-quality technical and user documentation to ensure BI solutions are supportable, scalable and transferable across the team.
• Ensure BI solutions are built in line with agreed standards, including documentation, governance, testing and knowledge transfer
• Champion data governance, quality, security and GDPR compliance.
• Present analytics findings, insights and recommendations to senior customer stakeholders and executives.
• Contribute to a culture of innovation, encouraging the exploration and implementation of emerging BI practices and technologies.
• Strong SQL skills and data modelling experience.
• Hands-on knowledge of Google Cloud Platform architecture (Big Query, Looker, Cloud Storage, Pub/Sub, Cloud Run, Cloud Functions, IAM).
• Excellent stakeholder management and presentation skills, with the ability to gather requirements, challenge assumptions and translate business needs into technical solutions.
• Ability to explain technical concepts to non-technical audiences
• Problem Solving and Decision Making:
  Excellent problem-solving skills with the ability to analyse complex situations, identify solutions, and make sound decisions. Demonstrated ability to mitigate risks and resolve project issues effectively.
• Change Management:
  Proficiency in change management principles and practices. Ability to drive and manage change within the organization, ensuring successful adoption of new processes, tools, and methodologies.
• Analytical and Technical
  
  Skills:
  
  Strong analytical skills with the ability to assess project performance, monitor metrics, and provide data-driven insights. Familiarity with project management software/tools for planning, tracking, and reporting project progress.
• Advanced Looker and LookML expertise, including the development of views, Explores, refinements, derived tables, dimensions, measures and reusable semantic models
• 3+ years' experience delivering Business Intelligence solutions.
• Experience working in a client-facing BIaaS, SaaS or consultancy environment.
• Experience with ETL/ELT pipelines, APIs and data warehousing.
• Experience in managing stakeholders at various levels, including senior executives and external partners.
• Prior experience in a growth-oriented organization or start-up environment is highly desirable.

• Successfully onboard new BIaaS customers.
• Deliver high-quality dashboards with strong customer adoption.
• Contribute to the ConnexinOS product roadmap.
• Improve customer satisfaction through analytics and…