Motor Claims Handler

Join our Motor Claims team, playing a key role in delivering excellent outcomes for customers by investigating and settling claims fairly and efficiently. This is a great opportunity to develop your claims expertise within a supportive, high‑performing environment.

Location:

Based in Chelmsford, Leeds or Bournemouth. The role is hybrid, with an expectation to attend the office 2‑16 days per month.

Shift patterns:
Start times between 8:00 am – 11:30 am and occasional weekend working (approximately one day every three weeks).

Full‑time position – 37.5 hours on a 12‑month fixed‑term contract.

Pay:
Circa £25,307 per year, based on experience, skills, and location, as part of our total reward package.

• Register and validate new motor claims promptly, accurately applying policy terms and conditions
• Investigate, negotiate, and settle claims within your authority limits to deliver fair and timely outcomes
• Manage a varied caseload, including identifying and handling potential fraud through evidence gathering and risk assessment
• Liaise with underwriters, suppliers, solicitors, and loss adjusters to ensure smooth claim resolution
• Maintain accurate reserves and process payments in line with company guidelines and regulatory standards
• Manage internal tasks such as diaries, inactivity, cheques, and recoveries within agreed time frames
• Escalate claims outside your authority in line with referral processes
• Support team development by sharing knowledge and assisting less experienced colleagues
• Identify opportunities to improve processes and enhance the customer experience through innovation and technology

• Strong organisational and multitasking skills with the ability to manage a busy caseload
• Excellent communication skills with a customer‑focused approach
• Confidence working in a telephony‑based environment
• Ability to work under pressure and meet deadlines
• Attention to detail and the ability to make sound decisions
• Strong collaboration skills and a team‑oriented mindset

• Previous insurance or claims handling experience
• Responsible Artificial Intelligence usage

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance‑related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements.

Our aim with this is to help innovation, creativity, and you to thrive – your work‑life balance is important to us.

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

As part of the Disability Confident Scheme, we support candidates with disabilities or long‑term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.