Duty Manager Kingston upon

Overview

Duty Manager role overseeing shift operations with hands-on leadership on the gym floor, driving customer experience and club atmosphere. You’ll lead from the floor, have the autonomy to make decisions, and support growth within a dynamic fitness brand.

• Lead the team during your shift, delegate tasks, and ensure smooth operations.
• Be a visible, approachable leader for members and staff.
• Deliver exceptional member service and foster a community-driven atmosphere.
• Carry out opening/closing procedures, health & safety checks, and cleanliness audits.
• Support membership sales, retention, and local marketing initiatives.
• As a Duty Manager, you won’t be stuck in the office; you’ll be leading from the gym floor, engaging with members, and helping shape the club s atmosphere. You ll have the autonomy to make decisions, the support to grow, and the opportunity to progress in a dynamic fitness brand.
• Experience in a customer-facing role (fitness, leisure, or hospitality preferred).
• Strong people skills and a passion for fitness.
• Confidence to lead a team and make decisions on shift.
• Level 2 Gym Instructor qualification (or working towards).
• Organised, reliable, and calm under pressure.
• Ambition to grow into senior roles like Assistant General Manager.
• Competitive salary

• Free JD Gyms membership
• JD Group staff discounts
• Company pension scheme
• Wellbeing support & employee discount programme
• Staff training and career development opportunities