Account Manager

Location: Kingston upon Hull

Contracts Manager

Facilities Management

Location:

Humber Region
Salary: £38,000 per annum
Sector:
Facilities Management (FM)
Services:
Cleaning & Soft FM

About the Role
We are looking for a Contracts Manager to join our Facilities Management team, overseeing a portfolio of cleaning and soft FM contracts across the Humber region. This is a hands-on, operational role, working closely with clients and on-site cleaning operatives to ensure service delivery meets agreed KPIs and SLAs.
This role is ideal for someone currently working as a Contracts Manager, Service Delivery Manager, or Operational Account Manager within the FM sector who enjoys being close to the service and the people delivering it.

Key Responsibilities  
Manage a portfolio of FM cleaning contracts across multiple sites in the Humber area
Act as the main point of contact for clients, building strong working relationships
Oversee and support on-site cleaning operatives and supervisors
Ensure contracts are delivered in line with KPIs, SLAs, and compliance standards
Carry out site visits, audits, and service reviews
Handle day-to-day operational issues and client queries professionally and promptly
Support recruitment, training, and retention of cleaning staff
Monitor performance, absenteeism, and service quality
Identify opportunities for service improvement and efficiency  About You  
Previous experience in a Contracts Manager or similar FM role
Strong knowledge of cleaning or soft facilities management services
Comfortable managing operational staff and client relationships
Organised, proactive, and confident working independently
Excellent communication and problem-solving skills
Full UK driving licence (essential due to regional travel)  What’s on Offer  
Salary: £38,000 per annum
Stable, long-term role within a growing FM business
Autonomy to manage your own contracts and region
Supportive management structure
Opportunity to develop your career within Facilities Management  Apply Now If you’re an experienced FM Contracts Manager looking for a regional role in the Humber, managing cleaning contracts and client relationships, we’d love to hear from you.

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