Store Manager, Retail & Store Manager

Job Details

Salary: £34,000.00 per annum, plus the chance to earn up to £4,000 discretionary bonus each year.

Contractual hours: 37.5 per week. Basis:
Full time.

Location:

Hull.

As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You’ll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well‑trained, and proud of their role. No prior experience with pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.

• Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day.
• Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi‑skilled and customer‑focused.
• Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs.
• Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment.
• Drive performance, control costs, and identify growth opportunities to ensure consistent profitability.
• Collaborate with the wider regional team, sharing best practices and supporting overall business success.
• Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues.

• A passion for high standards and delivering exceptional experiences for both customers and colleagues.
• Strong verbal and written communication skills.
• Proven ability to lead, motivate, and develop a team.
• Previous experience as a Store Manager or Remote Manager in a Financial Services or customer‑facing environment.
• Multilingual skills are a bonus – they are highly valued but not required.

• 30 days of holiday (including bank holidays), rising to 33 days with length of service.
• Flexibility to buy or sell holiday days to suit your lifestyle.
• Access to a private healthcare plan.
• Cycle to work scheme and season ticket loans.
• Preferential currency exchange rates.
• Generous staff discounts – up to 25% off jewellery and high‑end watches.
• Incentive schemes to reward your achievements.
• Exclusive discounts at leading retailers via our employee perks portal.

From day one you’ll receive full training and ongoing development, with clear pathways for career progression. Your wellbeing is important to us, which is why we offer a comprehensive benefits package that includes private healthcare, cycle to work, season ticket loans, and generous staff discounts.

Lead with purpose. Inspire your team. Make a difference. Apply now to join H&T and take the next step in your leadership journey.