Service Manager

Job Introduction

We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.

Every role within Eden Futures is rooted in safeguarding and a commitment to the people we support. At the heart of this role is the responsibility to ensure service users are safe, respected, and protected from harm, while being supported to live meaningful, fulfilled lives in line with their wishes and choices.

Safeguarding is our proactive, everyday practice. You will be expected to remain vigilant, professionally curious, and responsive, always acting in the best interests of the individuals we support. Alongside this, you will live our company values, recognising that how we work is just as important as what we do.

As a Service Manager, you will have line management responsibility for Support Workers, leading your service effectively and ensuring that we are responsive to those we support in a caring and safe environment while meeting legislative obligations and compliance standards.

Leading Services:
Creating an environment in which others have the confidence and opportunity to develop.

• Ensuring the vision of the organisation is translated into everyday service delivery by supporting those within the service to capture the wider business strategy.
• Leading those you manage through supervision, training and continuous development.
• Promoting and demonstrating a positive 'can do' culture within your own practice and behaviour, encouraging these attributes within the team.
• Holding those you manage accountable by understanding the expectations of all roles within the service, ensuring the support and resources are provided.
• Making considered decisions which are then communicated in a clear and timely manner.

Shaping Services:
Gathering information that enables evidence‐based challenges to systems and processes, with the aim of identifying opportunities for service improvements.

• Identifying the needs of the individual referred to services and proposing a package of support.
• Designing and implementing all aspects of the commissioned package, identifying property and staffing requirements in relation to the identified needs.
• Overseeing the appropriate safe recruitment and selection of employees at each level and in conjunction with HR, ensuring appropriate staffing levels are maintained.
• Delivering responsive, effective safe care and support in a person‑centred manner.
• Ensuring the team provides an excellent service to service users, meeting legislative and policy requirements including Safeguarding and the Mental Capacity Act along with effective risk management.
• Ensuring the service and those within it adhere to organisational, legislative and contractual obligations.
• Ensuring services meet the requirements of CQC registration.
• Establishing good relationships with families, commissioners, advocates and other professionals involved in the care of the individual.
• In conjunction with other departments, confirm the delivery of contracted hours and establish payment arrangements are in place.
• Identifying bespoke learning and development requirements for effectively supporting individuals where appropriate whilst ensuring all mandatory training is current.
• Continually reviewing and evaluating the service to identify the potential for improvements.

Delivering Positive Outcomes:
Integrating the expectations of a broad range of stakeholders to develop a coherent, joined up and sustainable strategy which supports the delivery of quality services.

• Ensuring outcomes for those within our services are met and reviewed in recognition of personal growth and development.
• Guiding practice within the team, delivering outcomes‑based and person‑centred services.
• Assessing and managing the risks associated with developing services whilst promoting growth.
• Balancing the individual's rights and choices with delivering duty of care.
• Delivering the outcomes identified in the Quality Governance Strategy as appropriate.
• Responding to the local need, filling voids within the service in a timely manner while supporting individual preferences, wishes and desires.
• Supporting colleagues in monitoring and managing KPI data e.g. employee retention, sickness absence levels and void fill.
• Partnership Working:
  Working in partnership with people who use our services, their families and representatives, health and social care and other professionals and colleagues to deliver and improve services.
• Enhancing the quality of our services by developing and sustaining sound relationships with key stakeholders such as those who use our services, their families, ASCH, ICBs and other agencies.
• Ensuring effective communication is established throughout the service and with external agencies.
• Identifying opportunities where working in collaboration with others within and across networks can bring added value and growth.

Continuing Personal Development:
Actively seeking…