Branch Manager (Insite Manager

The Branch Manager, internally known as Insite Manager is a pivotal on-site leader responsible for the seamless delivery of the customer contract in Hull. As the dedicated Rubix representative on site, you will manage day-to-day operations, ensure exceptional service delivery, and act as the trusted point of contact for the customer.

Reporting to the Regional Insite Manager, you will oversee all aspects of on-site performance, including inventory management, service excellence, continuous improvement and the achievement of contractual KPIs. This role blends operational leadership, customer relationship management, commercial awareness and problem-solving to drive value and strengthen our partnership with the customer.

Key Responsibilities

Customer Relationship Management

• Oversee the daily execution of the contract, ensuring compliance with service level agreements and contractual customer requirements.
• Act as the primary day-to-day contact for the customer.
• Build strong relationships with stakeholders across the site.
• Develop trust and credibility through responsive service and problem resolution.
• Attend engineering meetings and support operational discussions.

Operational Management

• Manage the on-site supply solution and ensure smooth day-to-day operation.
• Monitor and replenish stock cabinets ...