Senior Program Director

Department: 153 Professional Services:
Management

Employment Type: Full Time

Location: Remote, United Kingdom

Compensation: £100,000 - £121,000 / month

The Senior Program Director partners with Sales, Delivery leadership, and EIS onshore/offshore delivery resources to drive client success across all modes of delivery for a larger or more complex portfolio of accounts. The role acts as a trusted advisor to clients and partners on adopting and implementing the EIS Group suite of products, and takes a leading role in framing delivery approach for new and existing opportunities.

A Senior Program Director independently drives successful outcomes across a larger or more complex portfolio spanning Partner Led, Client Led, and EIS Group Led projects. They are recognized for governance discipline, delivery judgment on higher-stakes engagements, and the ability to coach newer Program Directors while partnering closely with Sales on business development strategy.

This position represents the "Strong Operator" level of the Program Leadership career track (Program Director → Senior Program Director → Principal Program Director), and also serves as the entry point into the Principal Program Director level.

• Drives successful outcomes for all projects in the assigned portfolio, across Partner Led, Client Led, and EIS Group Led delivery modes
• Coordinates with the Partner Enablement Executive to confirm partner-assigned teams and resources are adequately skilled to deliver
• Ensures the EIS Group team understands the business goals of each solution, including scope, timeline, and Business Value
• Onboards new employees to the project so they understand the project's business goals and their own responsibilities
• Establishes effective governance processes at the project level and across the client relationship to keep projects on track
• Builds meaningful relationships with client teams and partner client teams (business development, relationship management, and delivery resources) assigned to the portfolio

• Works with Sales to pursue new opportunities within the assigned portfolio of accounts
• Conducts account research, in conjunction with Sales, to determine which Partner(s) to engage at an account and opportunity level
• Participates in scope studies and Business Case development to help frame the delivery approach for new opportunities
• Helps define the delivery model (client, partner, or EIS Group led) and clarifies roles and responsibilities
• Supports the proposal quality assurance process for services work orders in the portfolio
• Listens for and captures new license opportunities in target accounts to support license pipeline growth

• Ensures proper administrative processes are followed across the portfolio, including timely opening/closing of time and expense codes
• Processes pre-bills on a monthly basis and ensures signed SOWs are in place for PS and License revenue recognition
• Develops a periodic revenue forecast for the current, next, and next+1 quarter based on actual hours and estimated remaining work
• When issues arise, brings the right resources to resolve them, escalating effectively within the partner organization on partner-led projects
• Delivers the sold project margin goal by managing write-offs and staff assignments within the project budget
• Utilizes Deltabase and EIS standard tools to increase the likelihood of successful delivery, beginning during the business development process

• Provides coaching and advice to EIS Group Consultants assigned to projects in the portfolio
• Invests in personal development to…