Branch Manager

A fantastic new opportunity for a Branch Manager to join a great company renowned for their expert advice and excellent customer service.

The Branch Manager is responsible for leading the Hull branch's people, operations, performance and overall growth. Prior insurance experience is not essential; success comes from being an exceptional, hands on leader who develops people, builds accountability, raises performance and drives sales while ensuring excellent customer outcomes and strong regulatory compliance.

• Business Growth & Performance
  • Translate company objectives into clear, actionable priorities for the branch and track delivery.
  • Drive sustainable growth through effective sales activity, customer retention, service quality and operational discipline.
  • Cultivate productive relationships with customers, insurers, partners and internal teams.
• People Leadership & Coaching
  • Provide visible, consistent leadership that sets expectations and standards.
  • Build capability and ownership through structured one to ones, team meetings and ongoing coaching.
  • Celebrate high performance, tackle underperformance promptly and support individual development.
• Team Management & Culture
  • Foster an inclusive, collaborative and high performing team environment.
  • Recruit, develop and retain talented individuals who strengthen the branch's capability.
  • Build succession strength and leadership potential across the team.
• Operational Excellence
  • Oversee efficient, well controlled branch operations, ensuring resources, processes and service levels are optimised.
  • Use management information, customer insight and feedback to refine processes, improve productivity and enhance the customer experience.
• Compliance & Governance
  • Maintain full compliance with FCA requirements, Consumer Duty and internal policies.
  • Champion fair customer outcomes, manage risks effectively and uphold high professional standards.

• Skills & Experience
  • Essential
    • Demonstrated leadership experience gained within insurance, financial services, another commercial sector or a customer facing environment.
    • A strong track record of coaching and developing teams, setting clear objectives and managing performance constructively.
    • Experience overseeing operations, resources, service delivery and business controls.
    • Proven ability to enhance processes, productivity, customer outcomes and sustainable business growth.
    • Excellent communication, influencing and relationship building capabilities.
    • Confident managing multiple priorities in a fast moving environment.
    • Willingness to build knowledge of FCA requirements, Consumer Duty and customer focused conduct standards; direct insurance expertise is not essential.
  • Desirable
    • Cert CII qualification or a commitment to working towards professional accreditation.
    • Experience building local business relationships and leading community engagement activity.
    • Background in supporting organisational change, integrating teams or scaling operations during periods of growth.
• Personal Attributes
  • Engaging, energetic, visible and supportive.
  • A capable coach who provides clarity, direction and constructive feedback.
  • Results focused, organised and accountable.
  • Collaborative, approachable and adaptable.
  • Commercially aware, ethical and committed to delivering excellent customer outcomes.

• Performance-related bonus.
• Professional and leadership development opportunities.

Edwards & Pearce is an Equal Opportunities Employer.