Practice Business Manager

Full-time senior management role at Bridge Medical Centre, a GP practice serving around 13,500 patients, reporting to the GP Partners. The post covers day-to-day operations, finance, payroll, NHS contract income, HR, governance, IT and premises, with a share in business planning and growth. The postholder must be able to carry out bookkeeping, payroll and financial administration when needed, so the practice keeps running during absence.

A degree or substantial senior management experience is required.

• Provide senior leadership and oversee the financial, operational and administrative management of the practice, reporting to the GP Partners
• Run bookkeeping, budgets, cash-flow forecasts, bank reconciliations and monthly financial reporting, using Xero or equivalent
• Oversee payroll, PAYE, National Insurance, HMRC submissions and NHS and workplace pension administration
• Monitor and reconcile GMS, QOF, CQRS, enhanced service and other NHS contract income and claims
• Lead workforce management, recruitment, appraisals, HR casework and mandatory training
• Oversee reception, patient services, clinical administration and complaints handling
• Maintain CQC inspection readiness, governance, policies, audits, risk assessments and business continuity
• Oversee IT systems, information governance, UK GDPR compliance and the Data Security and Protection Toolkit
• Oversee premises, procurement, supplier contracts, utilities, leases and rent reviews
• Identify income growth and efficiency opportunities, and prepare business cases and financial assessments
• Provide regular management reports to the GP Partners on finance, workforce, CQC compliance and supplier costs
• Establish procedures and cross-training so essential services continue during absence or vacancies

• Degree in business management, finance, accounting, healthcare management or a related discipline, or equivalent substantial senior management experience

• Strong leadership, financial management and organisational skills
• Ability to independently undertake accounting, payroll and financial administration when required

• NHS general practice management experience
• Practical budgeting, forecasting and financial reporting expertise
• Recognised business, accounting, finance or healthcare management qualification, such as AAT, CIMA, ACCA or CIPD

• Performance-related progression