Airport Operations Duty Manager

Bournemouth Airport has an opportunity for a pro‑active and hardworking Airport Duty Operations Manager to join our busy and expanding team on a fixed term 12-month contract.

To supervise and manage the day‑to‑day airport operations, ensuring the safe, compliant, and efficient movement of passengers through the ramp apron and arrivals areas, and adherence to BOH operating and security protocols. To safely and efficiently manage the Operations Centre and ramp operatives in accordance with RCA behaviours, external statutory and regulatory requirements, and all relevant policies and procedures.

• Manage the safe, effective, efficient, and compliant operation that meets the daily operational requirements of the business
• Oversee the daily apron and stand allocation plan, supporting key stakeholders to ensure on‑time performance SLA targets are achieved
• Conduct routine compliance audits on the appearance and functionality of the apron areas to ensure they are safe, tidy, well maintained, and equipped to provide a professional environment and an efficient, compliant service
• Monitor performance against defined service level agreements, providing specific and timely feedback and escalating issues as appropriate, with subsequent monitoring and follow‑up
• Provide reliable and up‑to‑date information to managers, such as Mayfly’s, flight change notifications, in order to enhance customer service quality and value for money
• Ensure Operations Centre and ramp staffing levels are maintained and published to meet operational demands
• Monitor Operations Centre and ramp staff annual leave and sickness to enable efficient task allocation
• Ensure competency training is carried out in accordance with airline procedures and regulations
• Maintain the highest possible standard of customer service for the airport authority, users, and the travelling public
• Assist the Ground Operations Manager with maintaining comprehensive knowledge of Airport Operational Procedures, Operational Instructions, Emergency Orders, and company policy
• Prepare and submit daily operational reports as required
• Ensure all staff records are accurately completed within required timescales
• Undertake any other duties of a similar responsibility level as required
• Provide constructive feedback on the management of all reportable staff
• Attend training courses to maintain and develop skills as identified in the Personal Development Plan
• Conduct departmental staff appraisals and make recommendations as appropriate
• Ensure and improve departmental productivity within acceptable safety parameters
• Attend and deliver team briefings, ensuring daily information exchange with internal and external departments and agencies
• Act as senior airport representative during out-of-hours for both airside and landside operations; report serious incidents directly to the Ground Operations Manager and Operations Director
• Leadership & Management Accountabilities
• Establish departmental objectives and performance targets
• Monitor daily reports, taking action to address identified issues and opportunities
• Assist the Ground Operations Manager in developing required policies and procedures
• Be financially aware of the implications of actions within the Airside function and support the Ground Operations Manager in delivering efficient working programmes
• Support the Ground Operations Manager in developing the department
• Help create an environment where colleagues feel motivated to perform their best and empowered to make decisions within their areas of responsibility
• Undertake counselling, administer disciplinary actions, and respond to…