Senior Complaints & Quality Assurance Lead
Listed on 2026-10-12
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Quality Assurance - QA/QC
Regulatory Compliance Specialist
Hull City Council is seeking an experienced Advanced Complaints Practitioner to lead the Integrated Complaints & Compliments Service, providing senior professional support to the Grade 12 Group Manager and acting as a key source of expertise across the complaints function.
You will drive quality assurance, service improvement and learning from feedback from children, families and residents, ensuring timely, robust investigations and effective outcomes for the local authority.
The Senior Complaints & Quality Assurance Lead role at Hull City Council is now open for applications in Hull and East Yorkshire, England, United Kingdom.
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This posting is for the Senior Complaints & Quality Assurance Lead role at Hull City Council, based in Hull and East Yorkshire, England, United Kingdom.
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