Senior User Researcher

Senior User Researcher (Permanent) Who we are

Create/change is a forward-thinking organisation focused on designing services and experiences that drive positive impact for people, businesses, and communities. The company partners with clients across various sectors to reimagine how services are delivered, using human-centered design and evidence-based methods.

We typically deliver complex transformations within the Government and public sector on public facing issues spanning multiple areas such as healthcare, education, and justice.

Team members collaborate remotely, leveraging digital tools to co-create solutions with clients and stakeholders. Create/Change values inclusive practices, continuous learning, and practical innovation that leads to measurable outcomes for end users.

We are looking to hire a Senior User Researcher to help advocate for users across a wide range of policy, digital product and service design projects ensuring design decisions are empathetic and evidence driven.

Working within an agile environment you will be responsible for designing and conducting user research and influencing strategy.

Day to day this will include working closely with stakeholders and multi-disciplinary team members, creating research plans using both qualitative and quantitative methods in-line with organisational objectives, iterating research hypotheses, managing all related documentation, and working empathetically with users to understand their needs.

• Establishing and championing Research Ops standards, including privacy and consent documentation and knowledge management
• Experience planning and conducting user research using a range of qualitative and quantitative methods, including interviewing, running workshops and surveys.
• Ability to select appropriate research methods based on research objectives.
• Planning and commissioning research recruitment independently, including developing strategies to reach seldom-heard groups
• Advocating for user research with stakeholders and aligning research plans and findings to organisational priorities.
• Experience synthesising evidence from multiple sources into clear, actionable recommendations.
• Experience working in an agile environment and in multidisciplinary teams
• Strong experience conducting research with diverse users, including on complex or sensitive topics.
• Ability to tailor communication styles to different audiences and communicate complex ideas to non-technical audiences.
• A commitment to user-centred design, evidence-based decision making, inclusivity and accessibility.
• Ability to work within the UK unrestricted