Retail Supervisor

We are looking for an experienced and enthusiastic Retail Supervisor to join our SPAR team based on the University Campus.

The ideal candidate will be able to combine excellent customer service with strong retail and supervisory skills, to deliver an excellent experience for all of our customers.

This isn’t your typical retail role. Alongside the day-to-day running of our SPAR store, you’ll get involved in stock management, our in-house bakery, clothing and visual merchandising and our growing online clothing offer.

You’ll also play an important role in supporting the Retail team and taking responsibility for the store when required.

Hull University Students’ Union is a registered charity, with a large trading subsidiary;
Our vision mission and values are set out below.

Vision: For every student to feel, seen, heard, valued and empowered.

Mission: HUSU exists to champion student priorities helping you succeed in your studies and beyond. As your Students’ Union, we represent your voice to the University of Hull and to other representative bodies, making sure your academic interests and wellbeing are supported. We offer loads of opportunities to get involved, from societies and sports to events, campaigns, and student-led change. Whether you are here to meet new people, make a difference, or just enjoy your time at university, we are here to support your journey and help build a community where everyone feels they belong.

Our Trading Subsidiary provides an on campus Bar in partnership with J D Wetherspoon, a mini-supermarket in partnership with SPAR, and our nightclub and live gig space Asylum.

Inclusive - We are committed to fostering equity, diversity, Inclusion and belonging, by continuously adapting our services to meet the evolving needs of our members.

Innovative – We look to the future seeking new opportunities, collaborations and partnerships; we are imaginative, creative and progressive

Positive – We continually work to improve your Union, we are confident, optimistic and solution focused.

Fun – We focus on making your time at university as enjoyable as possible.

Supportive - We listen, look out for your best interests and make sure your voice is heard.

As Retail Supervisor, you’ll play a key role in the day-to-day running of the store, with your main responsibilities including:

• To deliver exceptional customer service at all times and as they arise to deal with customer complaints in an efficient manner.
• To ensure that all store merchandising standards and cleanliness are of the highest standard and that the store is suitable replenished prior to the end of your working shift.
• To work within the shop and stock room areas in accepting deliveries of Fresh, Frozen and Ambient products and carrying out stock shop floor replenishment ensuring that stock rotation is carried out.
• To ensure that all deliveries are checked and that any discrepancies are reported without delay to the Retail Manager or his/her deputy.
• To follow good stock management processes, ensuring stock is appropriately rotated and organised within the bakery and back-of-house areas.
• To undertake visual merchandising of clothing and other retail products in line with agreed standards.
• To manage the preparation, processing and fulfilment of online clothing orders.
• To carry out stocktakes as and when required.
• To complete Retail orders for the replenishment of stock when required.
• To ensure that the reduction and wastage store procedures are completed as per the store policy and that you follow the requirements to minimise wastage where necessary.
• Keep up to date with current promotions and new products ensuring that at every opportunity you are promoting these to our customers.