Account Manager

Account Manager - IT & Managed Services

Location:

Hybrid, South East England

Salary: £35,000-£45,000 + Commission + Benefits

Are you ready to take the next step in your career? We're a fast-growing, forward-thinking Managed Services Provider delivering exceptional IT, telecoms, and connectivity solutions to clients across the UK. With a near-perfect customer satisfaction score and multiple ISO accreditations (9001, 14001, 27001), we pride ourselves on innovation, reliability, and service excellence. Following a period of rapid growth and strategic acquisitions, we're expanding our Account Management team - and we're looking for a motivated, proactive Account Manager to join us on this exciting journey.

This is a fantastic opportunity for a driven and customer-focused individual who's passionate about building relationships and helping clients get the most out of their technology. You'll manage and grow existing accounts, ensuring clients receive first-class service while identifying opportunities to expand our footprint across our full suite of services - including IT Support, Connectivity, Telecoms, Mobile, Utilities, and Security.

• Develop and grow existing customer accounts through regular calls, check-ins, and on-site meetings
• Identify and deliver cross-selling opportunities across our service portfolio
• Build strong, long-term client relationships to ensure renewals and retention
• Act as the main point of contact for client queries, working closely with internal support teams
• Maintain and update customer information within the CRM system
• Track opportunities, monitor pipelines, and report on account activity
• Keep clients informed on ongoing installations, upgrades, and projects

• Proven experience in telecommunications or IT solution sales
• Track record of account retention, growth, and cross-selling
• Excellent communication and relationship-building skills
• Self-motivated, proactive, and highly organised
• Comfortable engaging with clients both over the phone and face-to-face
• Energetic, ambitious, and target-driven
• Confident working in a fast-paced, high-performance environment

• Competitive base salary + uncapped commission
• Hybrid working flexibility
• Ongoing training and development
• Supportive and social team culture
• The chance to be part of a growing MSP making real impact

* Rates depend on experience and client requirements