Sales Executive Middle East

COMO Hotels and Resorts are an award-winning, family-owned group of 20 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.
COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.

The Sales Executive – Middle East Market plays a pivotal role in supporting the commercial success of COMO Hotels and Resorts across the GCC and wider Middle East. The role combines proactive business development with the day-to-day management of enquiries, London based accounts support and relationships in one of the hotel's fastest-paced and most commercially significant source markets. Working closely with the Director of Sales, the successful candidate will ensure a seamless customer journey from initial enquiry through to post-stay follow-up while actively identifying opportunities to grow revenue, strengthen strategic partnerships and enhance guest satisfaction.

• Develop and grow a portfolio of local Middle East accounts through proactive sales activities.
• Generate new business opportunities while maximising existing account production.
• Conduct regular managed client’s meetings, presentations and networking events.
• Negotiate preferred agreements and commercial partnerships.
• Prepare quotations, contracts and account development plans.
• Represent COMO Hotel and Resorts at local trade shows and FAM trips
• Coordinate familiarisation trips and VIP site inspections.
• Analyse production, booking pace and market trends, recommending revenue opportunities.
• Work closely with Revenue Management, Reservations, Marketing and Operations to maximise conversion and guest satisfaction.
• Maintain accurate CRM records, sales pipelines and monthly activity reports.
• Manage day-to-day enquiries from travel partners, corporate clients and direct guests from the Middle East, ensuring prompt, accurate and personalised responses in line with COMO's luxury service standards.
• Act as the first point of contact for key Middle Eastern accounts when the Director of Sales is travelling or attending client meetings.
• Prepare bespoke quotations, proposals and availability options in collaboration with Reservations and Revenue Management.
• Monitor outstanding enquiries daily and proactively follow up to maximise conversion.
• Coordinate VIP requests, room upgrades, amenities and special arrangements with operational departments.
• Support the management of high-profile family office, diplomatic and VIP reservations.
• Assist with last-minute bookings, amendments and cancellations in a fast-paced environment.
• Liaise daily with Reservations, Front Office, Guest Relations and Finance regarding bookings, deposits, billing instructions and special requests.

• Achievement of room revenue, ADR and room-night targets.
• New account acquisition and existing account growth.
• Sales calls, client meetings and proposal conversion.
• Quality of forecasting, reporting and CRM compliance.

• Minimum two years' experience in luxury hotel sales or business development.
• Knowledge of GCC and Middle East travel markets.
• Strong negotiation, presentation and relationship-management skills.
• Excellent written and spoken English
• Experience with Opera Cloud, CRM and Microsoft Office.

• Commercially driven and results focused.
• Professional, polished and culturally aware.
• Excellent communicator and…