Product Specialist Account Manager

Contract:Permanent, subject to successful completion of probation

Salary:up to £46,000

Reports to:Chief Finance Officer

Working arrangements:Flexible or hybrid working within the UK will be considered

Travel:Regular UK and international travel will be required

Vertual is a global healthcare technology company specialising in virtual reality, simulation and digital learning solutions for radiotherapy education and training.

Our products are used by more than 160 hospitals, universities and training institutions and over 40 countries worldwide, helping healthcare professionals develop clinical skills, confidence and competence through innovative educational technology.

The Product Specialist is Vertual's product, clinical and educational expert, supporting customers throughout their journey from initial evaluation and demonstration through to implementation, training, adoption and ongoing success.

Acting as a bridge between customers and the business, you will work with hospitals, universities, training providers and distributors across the UK and internationally. You will help users understand how Vertual solutions can strengthen education and training, support successful implementation, and embed our products within curricula and competency frameworks.

You will also gather customer insight, identify emerging requirements and contribute to product development by ensuring that the realities of radiotherapy practice, education and user experience are reflected in our solutions.

• Deliver engaging product demonstrations to prospective customers, partners and distributors.
• Lead credible clinical and educational discussions with radiotherapy departments, universities and training institutions.
• Work with commercial colleagues to explain product functionality, educational value and operational benefits, supporting the progression and conversion of sales opportunities.
• Tailor demonstrations and presentations to customer requirements, learner needs and local workflows.
• Represent Vertual at conferences, exhibitions, workshops and industry events.
• Provide specialist support for distributor-led demonstrations and international customer engagements.

• Support customer onboarding, implementation and go-live activities.
• Deliver high-quality product training to educators, clinicians, tutors, administrators and other users.
• Facilitate workshops, educational sessions, webinars and user-group activities.
• Advise customers on integrating Vertual products into curricula, training pathways and competency frameworks.
• Build strong relationships with key users and stakeholders, promoting effective and sustained product adoption.
• Identify barriers to implementation or adoption and coordinate with colleagues to resolve them.
• Create and maintain training resources, user guidance and supporting educational materials.

• Act as a trusted product advisor, helping customers achieve value from their investment.
• Maintain proactive contact with customers where specialist input is required and identify opportunities to improve utilisation and educational outcomes.
• Work with Account Managers to support retention, renewals and the adoption of additional products, subscriptions, upgrades and training services.
• Identify customer risks, unmet needs and expansion opportunities, ensuring these are clearly recorded and communicated.
• Support effective handovers between sales, implementation, support and account management activities.

• Gather structured customer feedback, user insight and market intelligence.
• Identify recurring needs, emerging trends and…