Head of Sales & Account Management

Location:

Windsor, Berkshire
Type:
Full-time, Permanent
Reporting to:
Senior Leadership Team
Company:
Care Computers & Services Ltd

Care Computers & Services Ltd is an established Managed Service Provider based in Windsor, Berkshire.

We provide managed IT services, cloud solutions, cybersecurity, Microsoft services, connectivity, hardware and technology projects to organisations that rely on us not simply to fix IT problems, but to help them make the right technology decisions for their businesses.

We pride ourselves on building long-term relationships with our customers and providing a personal, responsive service backed by strong technical expertise.

As we look to the next stage of our development, we are seeking an experienced commercial leader to strengthen our approach to account management, sales and marketing and help drive sustainable growth across both our existing customer base and new business.

This is an opportunity to take ownership of an important part of an established technology business rather than simply inherit a narrowly defined sales role.

You’ll have the opportunity to influence how we manage and develop customer relationships, how we approach sales and new business, how we take our services to market and how the wider commercial function develops.

For someone currently working as an Account Director, Senior Account Manager, Sales Manager, Head of Account Management, Commercial Manager or similar, this could represent an opportunity to step into a broader leadership position with genuine influence over the future direction of the business.

The role is based at our Windsor office, and we are particularly interested in finding someone who wants to become an active and visible part of the company and its leadership.

We are looking for a Head of Sales & Account Management to lead our Account Management team and take overall responsibility for our sales and commercial development strategy.

This is a broad and influential role covering three closely connected areas:

• Account Management and customer development
• Sales and business development
• Marketing strategy and lead generation

You will be responsible for ensuring that we get the very best from our existing customer relationships while developing a clear and structured approach to winning new business.

Just as importantly, you will help us develop the processes, people, reporting and commercial discipline required to support the next stage of Care Computers’ growth.

This is not purely a new-business sales position.

We are looking for someone who understands the importance of long-term customer relationships, recurring revenue, customer retention and becoming a trusted technology partner, while still having the commercial drive to identify opportunities and grow the business.

Lead and develop the Account Management function, creating a consistent and proactive approach to managing our customer relationships.

You will:

• Lead, support and develop the Account Management team.
• Establish clear standards, responsibilities, objectives and measures of performance across Account Management.
• Ensure customers receive regular proactive contact rather than relationships becoming driven solely by support issues or renewal dates.
• Develop structured account plans for key customers.
• Establish and continually improve customer review and strategic technology review processes.
• Help Account Managers understand customers’ businesses, objectives, challenges and future requirements.
• Ensure appropriate follow-up of actions and opportunities arising from customer meetings.
• Identify opportunities to deepen customer relationships and increase the value we provide.
• Work with our technical and service teams to…