Case Administrator - Queens Road Approved Premises

Case Administrator – Overview

Case Administrator works either Full Time or Part Time (0.5 FTE) and may be based at Queens Road Approved Premises or other approved premises. The role provides administrative support to probation officers, ensuring efficient case management and compliance with national standards.

• Ensure all processes run efficiently and systems are maintained properly.
• Compile and prepare probation information for case files.
• Handle enquiries from colleagues, agencies and people on probation in a busy environment.
• Provide administrative support across a variety of settings including Accredited Programmes, Courts, Prisons, and Community Integration.

• Accredited Programmes, Structured Interventions & Attendance Centres
• Community Integration and Contracts
• Courts
• Integrated Offender Management
• Performance & Quality
• Personality Disorder Projects
• Prisons
• Public Protection (Custody & Community)
• The Homeless Prevention Taskforce
• Unpaid Work (community payback)

• Starting salary: £24,549 (pro‑rata) with annual pay progression through a Competency Based Framework.
• Eligibility for pay band increases in line with Civil Service Pay guidance.

Applicants must have the legal right to work in the UK and meet Civil Service nationality rules.