Homelessness Support and worker

Homelessness Support and Progression worker

CLOSING DATE:
Ongoing

LOCATION:

Emmaus Hull & East Riding SALARY: £26, TYPE:
Full time

WORK LOCATION:

On Site

As Homelessness Support Worker, you will deliver high-quality, structured, person-centred support to companions in supported housing, enabling them to build independence, achieve planned outcomes, progress along a clear pathway and successfully move on to independent living.

The role is responsible for coordinating and managing each individual’s support plan, ensuring all interventions are outcome-focused and aligned to progression goals.

The role is also responsible for ensuring all support activity is clearly evidenced in line with Supported Housing (Regulatory Oversight) Act 2023 requirements, including accurate, timely and outcome-focused recording on our case management system, and for maintaining high standards of professional practice.

In addition, the role includes housing management responsibilities, ensuring companions understand and meet the requirements of their licence agreement, maintain their accommodation, and that repairs and maintenance issues are appropriately escalated.

• Coordinate the referral, assessment and onboarding process, including completing initial needs and risk assessments Support companions during induction, ensuring they understand expectations, rules, and available support
• Deliver structured, person-centred support through 1:1 sessions and day-to-day engagement, using strengths-based and trauma-informed approaches
• Co-produce, coordinate and regularly review individual support and progression plans
• Support companions across housing, health, wellbeing, finances, and life skills, ensuring all activity aligns to their pathway goals
• Work proactively to address non-engagement, maintaining consistent expectations and boundaries

• Take lead responsibility for coordinating each companion’s pathway towards independent living Develop clear, structured move-on plans from the point of entry
• Support access to education, training, volunteering and employment opportunities
• Work with housing providers and partners to secure appropriate move-on accommodation
• Monitor and review progress, ensuring outcomes are achieved and dependence on services reduces over time

• Maintain accurate, timely and outcome-focused records of all support delivered
• Evidence all interventions on In-Form (or equivalent case management system) in line with regulatory expectations Ensure all documentation (support plans, risk assessments, reviews) meets audit and inspection standards
• Demonstrate clear links between support activity and progression outcomes Maintain confidentiality in line with data protection requirements
• Identify, assess and manage risk in partnership with companions
• Escalate and review risks appropriately with colleagues and management Recognise, respond to and report safeguarding concerns in line with policy
• Accurately record all incidents, safeguarding actions and risk assessments Work collaboratively with external agencies to manage risk effectively

• Ensure companions are actively involved in planning and reviewing their pathway
• Promote engagement in community life, activities and service development
• Encourage participation in decision-making and feedback processes
• Support independence, responsibility and positive contribution within the community

• Liaise with external agencies (housing, health, probation, DWP etc.) Advocate on behalf of companions where appropriate
• Contribute to multi-agency working to achieve positive outcomes
• Work with internal teams to support skills development aligned to pathway plans
• Ensure training and learning opportunities support progression goals
• Support development of employability, practical and life skills
• Monitor and review progress as part of move-on readiness

• Support understanding and compliance with licence/occupancy agreements
• Encourage rent/service charge payments and access to benefits
• Support occupancy levels and minimise voids
• Ensure accommodation standards are maintained
• Support health and safety checks and report concerns
• Assist with enforcement actions where required (warnings, notices, evictions)

• Contribute to a safe, inclusive and well-managed community
• Promote equality, diversity and inclusion
• Participate in supervision, training and reflective practice
• Contribute to achieving service…