Operations Control Centre Officer

Work Pattern Shift working including nights and weekends

Department:
Ops Control Centre

Location:

EMA

Responsible to: OCC Manager

Responsible for carrying out all daily operational activities and ensuring consistent, concise information flow with customers and group airline departments. Ensure that all flights are ready for on-time dispatch and conform to Company and legal requirements.

• Co-ordinate the short-term crewing of all operated flights in accordance with company policy and relevant legislation to achieve a safe and efficient flying programme.
• Effectively communicate with other OCC staff and update the OCC Shift Supervisor on any ongoing crewing related issues and proposed solutions.
• Carry out the following for ad-hoc flights and disrupted schedules:
  • Use all resources available to ensure all scheduled flights in the operational period are correctly crewed.
  • Ensure revised crew schedules are compliant for the operational period.
  • Ensure all travel and accommodation arrangements are made, changed or cancelled as required.
• Comprehensively hand over ongoing work and upcoming risks, challenges and opportunities to the relief shift with the aim of maintaining a robust flying schedule with respect to flight crew.
• Account for and track non-flying personnel on West Atlantic aircraft.
• Manage crew training requirements within the period of responsibility ensuring that crew do not operate with a critical training check expired and that any disrupted training is reported to the OCC Supervisor and the relevant Training Department.
• Support/assist with crew requirements e.g. accommodation and transportation as appropriate. Respond to aircrew enquiries. Update daily the flight crew management system.
• Carry out all departmental administration to the required standards, timelines and regulations.
• Ensure confidentiality of all sensitive information and data received in the OCC is maintained at all times in accordance with good practice and legislation.
• Maintain professional standards and behaviours in accordance with good practice and company policy.
• Assist the OCC Supervisor in the management of the flight schedule with Flight Watch and Flight Planning duties as required.

• Educated to level 2

• Minimum 2 years recent Aviation Operations experience, preferably in an airlines operational control or crew planning environment
• Sound knowledge and understanding of FDP Limitations
• Proven ability to work under pressure
• Use of aviation specific computer software including flight planning and ops control
• Effective and proven positive interpersonal skills and a demonstrable ability to work within a team.
• Attention to detail and numeracy skills.

• Initial Salary £30,554
• 22 shifts Holidays
• Mix of 12-hour night and day shifts on a fixed pattern  / .
• Pension 2% employee 6% Employer
• Employee Assistance Programme
• Private Medical Insurance
• Electric Car Scheme
• Cycle to Work Scheme

First Year
- Internal Training, Coaching

• Second Year - UK Aviation Diploma (NVQ Level
  3). Promotion to Senior Operations Officer (£34,572*)
• Years 3-5 - Consolidation, Experience Building, Upskilling, Eligible for promotion to OCC supervisor (£39,931*)
• Beyond to further opportunities
  - Duty Manager Course, Level 3 Leadership Diploma (£43,581*)