Customer Service Representative

Company

Austin Wood Recycling

4460 FM 1960 E, Humble, TX 77346

M-F 8a to 5p. Sat 8a to 3pm (Schedule may change seasonally from 7a to 4p or 7 to 1p.)

$14 - $18/hour DOE

At Austin Wood Recycling, it is our mission to pursue quality and sustainability every day, create vital space—safely and effectively; and return an organic, 100% recycled product to the earth with purpose.

Austin Wood Recycling (AWR) has rooted itself in service since 1987, cultivating a family‑owned atmosphere in the pursuit of responsible stewardship of the land. Our goal is to give back to nature by recycling the collected materials from suburban and urban improvement projects using sustainable, environmentally friendly land‑clearing practices. We strive to respect our natural resources by recycling all organic material;

thereby reducing environmental strain and preventing landfill waste.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point contact for our clients, providing exceptional support and assistance. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience for all clients. The ideal candidate will possess strong communication skills and a passion for helping others.

If you possess the applicable skills and have a proven track record, we want to speak with you!

Note:

this is an onsite (in‑office) role.

• Provide outstanding customer support through various channels including in‑person, and phone.
• Handle inbound and outbound calls to assist customers with their inquiries and concerns.
• Analyze customer needs, provide appropriate solutions, or elevate issues as necessary.
• Communicate effectively with clients to ensure their satisfaction and build lasting relationships.
• Perform visual checks on intake of green waste debris to ensure compliance with company standards.
• Engage with customers during transactions and actively upsell products to maximize sales opportunities.
• Collaborate with team members to improve service delivery and enhance overall customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Assume other duties and responsibilities as required or assigned by management.

• Proficiency in English; bilingual in Spanish highly preferred
• Experience working with point‑of‑sale (POS) systems, including processing cash, credit card, and check payments (required).
• Knowledge of landscape materials, gardening, or DIY garden improvement projects is a huge plus.
• Ability to perform light physical tasks and visual inspections of green waste debris.
• Previous experience in client services or customer support is preferred.
• Strong skills in outbound calling and effective communication.
• Ability to analyze situations quickly and provide appropriate solutions.
• Familiarity with office environments and data entry processes.
Excellent interpersonal skills with a friendly demeanor.
• Strong attention to detail and ability to manage multiple tasks simultaneously.

• Comprehensive Medical, Dental and Vision coverage
• 401K fully vested at year‑one – max company match of 4% for team member deferrals of 5% or greater
• Generous Paid Time Off (PTO), Paid Holidays, and Paid Bereavement Leave
• Educational Assistance for Industry‑related Certifications

Austin Wood Recycling is proud to be an Equal Opportunity Employer. We evaluate qualified candidates without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Pre‑employment drug screens and background checks apply. Austin Wood Recycling participates in E‑Verify.