Senior Loan Operations Manager

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We are seeking a highly organized and detail-oriented Senior Loan Operations Manager (IBS) to oversee the daily operations and administration of the Bank’s commercial loan portfolio. This position plays a critical role in ensuring the accurate setup, servicing, and ongoing maintenance of commercial credit facilities while upholding regulatory compliance and operational excellence. The ideal candidate brings a strong background in commercial banking operations, exceptional leadership skills, and a commitment to delivering superior internal and external client service.

This person also has the ability to attract and recruit top‑talent to their team.

• Manage all aspects of the commercial loan servicing life cycle, including loan boarding, payment processing, rate adjustments, renewals, and payoff activities utilizing the FIS-IBS core banking system.
• Ensure accuracy and completeness of loan documentation and data input into the core banking system.
• Oversee collateral tracking, covenant compliance, escrow management, and insurance monitoring for all commercial credit facilities.
• Coordinate the resolution of exceptions, discrepancies, or operational issues promptly and effectively.

• Ensure all loan servicing activities adhere to internal policies, credit procedures, and applicable regulatory requirements (OCC, FDIC, etc.).
• Support audit and regulatory examinations by providing documentation, reports, and subject matter expertise.
• Implement quality control measures to mitigate operational and credit risk within the servicing function.

• Identify and implement process improvements to enhance servicing efficiency, accuracy, and turnaround times.
• Produce regular portfolio reports and metrics for management, highlighting trends, risks, and areas for improvement.
• Collaborate with technology and operations teams to optimize systems, workflows, and automation initiatives.

• Lead, mentor, and develop a team of servicing specialists, providing training, coaching, and performance feedback.
• Partner with Relationship Managers, Credit Officers, Treasury, and Legal to support client needs and resolve servicing-related inquiries.
• Serve as an escalation point for complex servicing matters requiring judgment and cross-functional coordination.

• Bachelor’s degree in Business, Finance, or related field (accounting experience preferred).
• 15+ years of experience in commercial loan servicing, commercial banking operations, or related functions.
• Superior knowledge and experience of the FIS-IBS core banking system is required.
• Proven track record of managing loan servicing teams or processes in a commercial banking environment.
• Strong knowledge of loan documentation, collateral requirements, regulatory compliance, and credit operations.
• Exceptional attention to detail, organizational skills, and ability to manage multiple priorities.
• Excellent communication and interpersonal skills with a focus on client service and cross-department collaboration.
• Proficiency with commercial banking systems and loan servicing software.
• Familiarity with industry regulations and compliance standards.
• Excellent analytical and problem‑solving skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and audit software.
• Excellent written and verbal communication skills.
• Ability to travel to various sites as required by the role.

This position is a full-time, exempt position. Typical work hours are Monday through Friday, 8:00 am to 5:00 pm.

This position is responsible for managing direct reports.

Some travel is expected for this position.