Supervisor -Admin Services- Kelsey Seybold-Summer Creek

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties.

Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

The Administrative Supervisor provides leadership to administrative and nursing staff working within the SBU. The positions reports to the Clinic Administrator or Ambulatory Care Director. The Administrative Supervisor, along with the Clinic Administrator or Ambulatory Care Director is responsible for assuring high quality administrative service to Kelsey-Seybold patients. The position is responsible for implementing standards, policies and procedures formulated and recommended by Kelsey-Seybold Clinic.

The position directly supervises administrative staff in small clinics where the Clinic Administrator has responsibility for more than one SBU. In very large clinics (e.g. West and The Main Campus), the Administrative Supervisor may supervise two or more coordinators or large administrative support departments.

• Manages customer service and initiates appropriate action
• Performs as the on-site manager when the Clinic Administrator is not available
• Evaluates patient flow and administrative service provided by the administrative staff member
• Identifies and manages problems associated with administrative patient services and initiates appropriate decisions and solutions
• Implements and monitors administrative service standards, protocols, policies and procedures
• Assists the Clinic Administrator is maintaining appropriate administrative staff ratios
• Performs in line administrative positions and supervises line administrative staff in the daily operational activities of the SBU
• Maintains a safe and clean environment
• Maintains confidentiality in the delivery of healthcare services
• Nature and Scope: reports to the Clinic Administrator/Ambulatory Care Director
• Assists in establishing corporate policy and procedures
• Works with functional and staff units in developing and implementing policies and procedures related to:
  Finance, Managed Health Care, Quality Assurance/Risk Management, Marketing, Purchasing and Human Resources
• Finance:
  Establish and maintain control of profit and loss for the clinic
• Review and present capital equipment proposals
• Formalize and review appropriate levels of funding for each clinic
• Create specific objectives and performance targets for each clinic
• Allocate resources and focus work efforts on strategic objectives
• Control costs by establishing budgets and formulating compliance standards
• Monitor expenses and review cash flows for the clinic
• Pursue alternatives to generate incremental revenue, leading to improved net income
• Ensures that asset base will earn adequate financial returns after accounting for maintenance, replacement and upgrades
• Managed Health Care:
  Ensure timely and ongoing plan information is communicated throughout the clinic
• Work directly with managed care department in ensuring operational objectives are being met to support contractual agreements
• Provide for continued training and development in area of managed care contracts
• Ensure clinic compliance with all managed care contractual agreements
• Quality Assurance/
  
  Risk Management:
  
  Works with Risk Manager to ensure safety and minimize risk exposure throughout the clinic for patients and employees
• Provides for timely and ongoing training and in-services for clinic staff to ensure reduced liability and risk
• Marketing Function:
  Identify and create an appropriate market environment for each geographical location
• Focus each clinics energies on improved customer relation
• Analyze each clinics capacity in conjunction with conducting market analysis of each geographical location to determine growth and maintenance
• Interact with customers and markets both internal and external to the organization
• Collaborate with Marketing to create marketing strategies in an effort to maximize revenues
• Collaborate with Marketing to establish Kelsey-Seybold Clinic as a responsible and ethical corporation within the local communities
• Collaborate with Marketing to…