Customer Service Rep; Clayton Pkwy #B

Customer Service Rep (06505) - 11711 Will Clayton Pkwy #B

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Job Description

Job Duties:

Operate all equipment. Stock ingredients from delivery area to storage, work area, walk‑in cooler. Prepare product. Receive and process telephone orders. Clean equipment and facility daily. Take inventory and complete associated paperwork. Training orientation and training provided on the job.

Communication

Skills:

Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person.

Essential Functions /

Skills:

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.

Work

Conditions:

Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In‑store temperatures range from 36° in cooler to 90° and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk‑in cooler. Hot surfaces/tools from oven up to 500° or higher.

Sharp edges and moving mechanical parts.

Sensing:
Talking and hearing on telephone. Near and mid‑range vision for most in‑store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.

Temperaments:
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Physical Demands:
Standing most tasks are performed from a standing position. Walking surfaces include ceramic tile, bricks with linoleum in some food process areas. Height of work surfaces is between 36” and 48”. Walking generally short distances for short durations. Sitting paperwork normally completed in office at a desk or table. Lifting bulk product deliveries unloaded by team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3’×1.5’. Cases are usually lifted from floor and stacked onto shelves up to 72” high. Carrying large cans, weighing 3 pounds 7 ounces, from workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds carried from storage room to front of store.

Trays of pizza dough carried three at a time over short distances, weigh approx 12 pounds per tray. Pushing performed to move trays placed on dollies. A stack of trays on a dolly approx 24”–30” requires force of up to 7.5 pounds to push. Trays may also be pulled. Climbing: team members must infrequently navigate stairs or climb ladder to change prices on signs, wash walls, and perform maintenance.

Stooping/bending:
Forward bending at the waist necessary at pizza assembly station. Toe room present, but workers unable to flex knees while standing at this station. Duration of this position approx 30–45 seconds at one time, repeated continuously during day. Forward bending also present at front counter and when stocking ingredients. Crouching/squatting performed occasionally to stock shelves and to clean low areas.

Reaching: reaching continuously; up, down and forward. Workers reach above 72” occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand tasks:
Eye‑hand coordination essential. Use of hands continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from oven, and when using rolling cutter. Frequent and/or forceful pinching required in assembly of cardboard pizza boxes. Team members must grasp cans, phone, pizza cutter and pizza peel, and pizza boxes.

Machines, tools, equipment, work aids: team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Not Applicable

Full‑time

General Business

Software Development and IT Services and IT Consulting

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