Sales Support Specialist

Sales Support Specialist

Position:
Sales Support Specialist at M&D.

Location:

Houston, TX.

Position Summary

The Sales Support & Lead Conversion Specialist plays a critical role in driving company growth by managing inbound customer interactions, generating outbound leads, and supporting the sales process from first contact through conversion. In this fast‑paced, detail‑oriented role, you will handle inbound calls, follow up on estimates, qualify prospects, update customer records, and ensure workflow through accurate documentation and adherence to established systems.

Essential

Duties And Responsibilities Outbound Lead Generation & Sales Support

• Place outbound calls to prospects and inactive customers.
• Assist with converting quotations to sales orders.
• Use approved scripts to generate interest and communicate key value propositions.
• Qualify prospects and funnel high‑potential leads to designated sales representatives.
• Perform cold calls using scripts and document efforts in Salesforce.
• Employ sales techniques to influence and recommend products/services.

Estimate & Order Conversion

• Follow up on open quotes to convert them into orders.
• Check parts availability and utilize internal databases to assist with sales order completion.
• Report lost sale and submit findings via the ERP system.

Administrative & Documentation Tasks

• Schedule follow‑ups and update information in Salesforce.
• Track warranty return status with outbound calls and update ERP records.
• Update vendor tracking for all open purchase orders and document in the ERP system.
• Send direct ship invoices to Accounts Payable for processing.

Team & Process Support

• Follow all company systems, scripts, and procedures.
• Report any system issues or barriers to management immediately.
• Participate in ongoing sales, engine, and product training.
• Support special marketing and sales projects as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Basic customer service principles and typing/grammar proficiency.
• Experience with Salesforce and basic computer functions.
• Strong attention to detail and organizational skills.
• Ability to meet deadlines in a fast‑paced environment.
• Successful completion of pre‑employment background and drug screening.
• Ability to maintain a positive, professional, and team‑oriented attitude.
• Fosters good coworker citizenship and contributes to a positive work environment.
• Perform other duties as assigned by supervisor.

Key Competencies

• Persuasiveness & competitive drive.
• Goal‑oriented mindset.
• Strong problem‑solving skills.
• Adaptability and stress tolerance.
• Customer‑focused, eager to learn.
• Teamwork and strong interpersonal skills.
• Information management and accuracy.

Physical Demands and Work Environment

• Prolonged sitting at a computer workstation.
• Continuous phone use for inbound and outbound calls.
• Cubicle office environment with moderate noise levels.
• Typing, data entry, and screen‑based work.
• Ability to lift up to 15 lbs.
• Reasonable accommodation is available for qualified individuals.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments.

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.

Seniority level:
Entry level

Employment type:

Full‑time Job function:
Other Industry: Truck Transportation#J-18808-Ljbffr