Frozen Department Manager

Additional Considerations (if any):

* At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title:

Frozen Foods Department Manager

Department:
Frozen Foods

FLSA:
Non-Exempt

General Function:

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Presents the freshest and best quality product at a competitive retail price.

Core Competencies:

* Partnerships

* Growth mindset

* Results oriented

* Customer focused

* Professionalism

Reporting Relations:

Accountable and

Reports to:

District Store Director;
Store Manager;
Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you:
Department Employees

Primary Duties and Responsibilities:

* Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.

* Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.

* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

* Makes an effort to learn customers' names and to address them by name whenever possible.

* Assists customers by: (examples include)

* escorting them to the products they're looking for

* securing products that are out of reach

* loading or unloading heavy items

* making note of and passing along customer suggestions or requests

* performing other tasks in every way possible to enhance the shopping experience.

* Answers the telephone promptly and provides friendly, helpful service to customers who call.

* Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.

* Determines department goals with store director.

* Determines weekly work schedule and establishes a daily work plan for the department.

* Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.

* Communicates with employees regarding sales and ideas.

* Handles and satisfies customer issues.

* Figures retail pricing and ensures correct pricing.

* Extends invoices, posts invoices, and oversees department bookkeeping procedures.

* Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.

* Conducts inventory of the department.

* Plans displays, promotions, and determines pre-orders.

* Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.

* Understands and troubleshoots equipment and ensures maintenance is performed.

* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

* Adheres to company policies and individual store guidelines.

* Reports to work when scheduled and on time.

Secondary

Duties and Responsibilities:

* Ensures pricing is competitive in the market area.

* Attends meetings and seminars and participates in continuing education.

* Fills displays, checks in delivered merchandise, and works in the sales area.

* Unloads trucks, places product in appropriate storage area, and replenishes merchandise.

* Performs departmental duties as needed.

* Assists in other areas of store as needed.

* Performs other job related duties and special projects as required.

Supervisory Responsibilities:

* Instructs, assigns, reviews and plans work of others.

* Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees.

* Has the authority to approve employee discipline.

* Has the authority to recommend employee transfer, discharge, and salary increases.

Knowledge, Skills, Abilities and Worker Characteristics:

* Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

* Ability to do arithmetic calculations involving fractions, decimals, and percentages.

* Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience:

High school diploma or over one year of related work experience.

Physical Requirements:

* Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.

* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

* Must be able to perform the following physical…