Services Specialist

Join to apply for the Employee Services Specialist role at Flagger Force

Flagger Force, an industry leader in traffic control, is currently hiring an Employee Services Specialist. This position will be based out of our Operations Services Center located in Hummelstown, PA.

Shift: 9am - 6pm

• Maintain an understanding of operational workings to be readily available to assist employees and build rapport.
• Investigate employee issues promptly and elevate as needed.
• Build trust with field employees by following up with issues and providing accurate answers.
• Assist in discipline administration including monitoring attendance, coaching field employees and working closely with various leadership to resolve issues.
• Aide in data management tasks including attendance, time off requests, excuse documents, personnel and equipment records.
• Assist employees with various technology requests and elevate issues as needed.
• Act as liaison between field employees and Human Resources, Finance, Technology, Fleet and Risk departments.
• Perform special projects as needed or assigned.
• Work collaboratively with all OSC, field management, and corporate departments.
• Attend company orientation and/or training programs.
• In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co‑workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co‑workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks.
  
  The employee is also expected to perform such other duties and functions as required.

• Medical, vision and dental insurance
• 401k w/company match
• Generous paid time off
• On-site fitness facility
• Paid holidays
• Health savings account
• Company paid benefits (long term disability and basic life/AD&D)
• Employee assistance program
• Tuition and education assistance
• Employee appreciation events
• Giving back to the communities we serve through paid volunteer time off
• Professional development opportunities

• High school diploma or equivalent ability to master internal systems.
• One (1)+ years experience with Microsoft Office products (Word, Excel, PowerPoint, Teams, etc.).
• Strong written and verbal skills.
• Ability to learn and master computer programs and operational procedures.
• Demonstrates ability to maintain a positive demeanor in stressful situations.
• Ability to positively influence people and achieve optimal outcomes.
• Steel toed boots or the ability to obtain prior to employment.

• Two (2)+ years customer service experience

High School Diploma

Entry level

Full-time

Design, Art/Creative, and Information Technology

Construction

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