Service Coordinator

## Service Coordinator Apply locations:
Huntersvilletime type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR_
** Where would you like to shape the success of your future career:
At a worldwide leading manufacturer of process measuring and control technology? In a family- owned company that values its more than 3,700 employees in more than 30 countries and sees them all as individuals? In a team that breaks new ground with courage and passion?
**** Did you answer „Yes“ three times? Then it is time for us to make your acquaintance.
** RESPONSIBILITIES:
* Manage the US Service email and inbox by triage, responding and routing requests
* Act as single point of contact for each customer from first contact thru delivery
* Send proactive service reminders
* Keep customers informed of all aspects of the service order
* Quote training, field service, and other Burkert services using a standard rate card and quote template
* Coordinate with inside sales on formal quote issuance
* Manage timing and progress of active calibration jobs
* Provide proactive status updates to customers throughout the calibration process
* Flag and process purchase order increases during calibration (repairs, upsells)
* Attend shop floor regularly to maintain visibility of active job status
* Unbox returned devices and receive in each serial number
* Prepare units for production, create manual repair orders for discontinued devices
* Coordinate inbound parts and shipments with factories overseas
* Box completed devices and close RMA’s
* Follow up with Inside Sales to confirm delivery notes are printed
* Follow up with outbound team to confirm shipments are cleared
* Maintain accurate service documentation throughout each job
* Report on calibration throughput, open jobs, and bottlenecks
* Escalate delays proactively – both internally and to the customer

Other duties and responsibilities as assigned or required REQUIREMENTS:
* Strong end-to-end customer ownership mindset
* Ability to work proactively
* Ability to work with a team and self-directed
* Ability to have clear written and verbal communication skills
* Able to manage multiple open jobs simultaneously and prioritize effectively
* 2-5 years’ experience in customer service, service coordination, or operations
* Proficient in Windows and Microsoft Office
* Experience using SAP preferred
* Quick learner, receptive to coaching, and collaborative.
* Exceptional time management, attention to detail, and follow-up skills
* High energy, quality minded, initiative-taking, and goal oriented

In return, we offer you exciting and challenging responsibilities, diverse perspectives with a high degree of individual freedom and a corporate culture that encourages you to use it.

** Curious? Then we look forward to receiving your application.*
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