Professional Service Operations Specialist

Remote

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

The Professional Services Operations Specialist (PSOS) is a valuable resource for Regional Service activities and Engineering. The PSOS supports Presales and delivery efforts by managing new opportunity intake and managing process steps for presales scoping; including, submission of proposals, aiding in hours and template scoping, managing systems, and assisting in Proposal QA and delivery. Key interactions include daily communications with service practice leads, account executives, and technical leaders across the region.

Furthermore, the specialist will provide support for managing  service opportunities and corresponding with Customers and vendors in an effort to maintain and grow the region. The PSOS must keep their finger on the pulse of all service opportunities that they are responsible for in their region. PSOS’s manage key platforms such as Jira and  so accurate forecasting reports can be provided.

Use internal tools and processes to generate service quotes, help scope and track opportunities, and process and close opportunities.

Promptly responding to internal and external inquiries for professional services.

Understand and suggest ongoing process improvements for the presales service lifecycle.

Interface with Technical leaders, practice delivery leads, and Sales Support Specialists on a daily basis in a fast pace, engaging environment.

Be able to manage multiple streams of work in an organized and timely manner.

Serve as a liaison between Customers, Vendors, and GuidePoint outside Sales Executives and Service Leaders.

Document and maintain processes and procedures for presales workflow steps.

Develop and maintain relationships with GuidePoint key Vendors and Customers.

Attend regional/national forecast calls and perform pipeline analysis to ensure forecast accuracy.

Serve as a liaison between GuidePoint Service Leaders, Contracts and Proposal Departments, and vendors (as required) to process, track and manage service opportunities.

Work with the team to analyze information and make decisions that benefit GuidePoint Security.

At least 5 years of services-related logistics experience

Experience in services delivery or project management

Information Security or project management certifications a plus

Bachelor’s degree in a relevant discipline or equivalent experience

Strong organizational skills

Ability to multi-task effectively

Comfortable working in an independent, fast paced environment

Effective communication skills (written and verbal)

Demonstrates a willingness to learn and use AI-enabled tools

Up to 15% travel

Sedentary work

Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day

Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day

GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1,300 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 6,200 customers.

Firmly-defin…