NASCAR Software Application Engineer-Mid Level

** About Pratt Miller, an Oshkosh company
**** Pratt Miller is a product development company in motorsports, defense, and mobility industries providing clients with product engineering and low-volume production solutions. Our range of research & development, engineering, prototype manufacturing, test & validation, and low-rate production capability help our customers bring their high-quality products to market faster.
** Pratt Miller is a product development company in motorsports, defense, and mobility industries providing clients with product engineering and low-volume production solutions. Our range of research & development, engineering, prototype manufacturing, test & validation, and low-rate production capability help our customers bring their high-quality products to market faster.

The NASCAR Software Application Engineer will assist our NASCAR Motorsports clients with support and development of PME-proprietary software applications. This role combines technical expertise, customer relationship management, and software development support. The ideal candidate will thrive in a collaborative, fast-paced team environment, balancing client-facing responsibilities with internal coordination among developers, QA, and product teams.
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* ESSENTIAL DUTIES AND RESPONSIBILITIES:

** Candidate will work in a team environment with responsibilities including, but are not limited to, the following items:
* Customer Support
* Serve as the primary point of contact for customers using Pratt Miller’s database software and motorsports competition tools
* Assist clients with application support, customization, and integration using APIs
* Set up, manage, and lead project meetings with customers
* Build and maintain strong client relationships through understanding needs, setting clear expectations, and ensuring satisfaction
* Maintain clarity and set realistic expectations for customers under high-pressure conditions
* Conduct training sessions, demonstrations, and onboarding to help customers effectively use PME tools
* Gather client feedback to inform product improvements and relay insights to internal teams
* Provide on-site or remote support when needed for client Events
* Outline process’ and client workflow for tool integration and training
* Engage constructively in discussions by listening actively and contributing thoughtful input
* Design and draft clear, concise, and well-structured reports that meet the client’s requirements using Telerik tools
* Ability to travel and be on-site with clients for data ingestion, support, training, discussions, and on-boarding
* Software Development Support
* Act as the liaison between the PME Software Development Team and customer
* Identify, document, and track software defects through the JIRA ticketing system
* Communicate and work closely with developers to resolve issues
* Collaborate with Developers, Product Managers, Business Analyst and other Stakeholders to clarify requirements and define acceptance criteria
* Diagnose and resolve technical issues reported by clients through systematic investigation and root cause analysis
* Perform routine maintenance tasks such as updates, patches, and system upgrades
* Collaborate with customers, development, QA, and operations teams to plan and schedule deployments
* Software Testing Support
* Maintain test documentation to reflect evolving requirements and system changes
* Design, execute, and maintain test cases to validate functionality, performance, and reliability of software applications
* Monitor deployment processes to identify and resolve issues in real-time
* Diagnose and resolve errors or performance issues during and after deployments
* Document deployment steps, lessons learned, and improvements for future releases
* Contribute to continuous improvement of QA frameworks, tools, and methodologies
** ADDITIONAL

DUTIES AND RESPONSIBILITIES:

** In addition to the responsibilities mentioned above, tasks relating to the following area will be. assigned as required:
* Attendance at Pratt & Miller meetings
* Education / training
* Provide feedback on product needs and processes
* Support Pratt Miller initiatives, marketing events, and general…