NASCAR Software Application Engineer-Mid Level

NASCAR Software Application Engineer – Mid Level

The NASCAR Software Application Engineer will assist our NASCAR Motorsports clients with support and development of PME‑proprietary software applications. This role combines technical expertise, customer relationship management, and software development support. The ideal candidate will thrive in a collaborative, fast‑paced team environment, balancing client‑facing responsibilities with internal coordination among developers, QA, and product teams.

• Customer Support – Serve as the primary point of contact for customers using Pratt Miller’s database software and motorsports competition tools.
• Assist clients with application support, customization, and integration using APIs.
• Set up, manage, and lead project meetings with customers.
• Build and maintain strong client relationships through understanding needs, setting clear expectations, and ensuring satisfaction.
• Maintain clarity and set realistic expectations for customers under high‑pressure conditions.
• Conduct training sessions, demonstrations, and onboarding to help customers effectively use PME tools.
• Gather client feedback to inform product improvements and relay insights to internal teams.
• Provide on‑site or remote support when needed for client events.
• Outline processes and client workflow for tool integration and training.
• Engage constructively in discussions by listening actively and contributing thoughtful input.
• Design and draft clear, concise, and well‑structured reports that meet the client’s requirements using Telerik tools.
• Ability to travel and be on‑site with clients for data ingestion, support, training, discussions, and onboarding.
• Software Development Support – Act as the liaison between the PME Software Development Team and customer.
• Identify, document, and track software defects through the JIRA ticketing system.
• Communicate and work closely with developers to resolve issues.
• Collaborate with Developers, Product Managers, Business Analysts and other stakeholders to clarify requirements and define acceptance criteria.
• Diagnose and resolve technical issues reported by clients through systematic investigation and root cause analysis.
• Perform routine maintenance tasks such as updates, patches, and system upgrades.
• Collaborate with customers, development, QA, and operations teams to plan and schedule deployments.
• Software Testing Support – Maintain test documentation to reflect evolving requirements and system changes.
• Design, execute, and maintain test cases to validate functionality, performance, and reliability of software applications.
• Monitor deployment processes to identify and resolve issues in real‑time.
• Diagnose and resolve errors or performance issues during and after deployments.
• Document deployment steps, lessons learned, and improvements for future releases.
• Contribute to continuous improvement of QA frameworks, tools, and methodologies.

• Attendance at Pratt & Miller meetings.
• Education / training.
• Provide feedback on product needs and processes.
• Support Pratt Miller initiatives, marketing events, and general development as necessary.

• BS or MS in Software Engineering, Computer Science, Mechanical Engineering, or a related field.
• At least 3 years of experience in professional motorsports.
• Software support experience preferred.

• Proficient in Excel, Word, Power Point, SQL, Azure, MATLAB, and networking concepts.
• Preferred coding background in C#, MS SQL, Python, and/or Angular.
• Knowledge of agile software management tools (specifically JIRA & Confluence).
• Experience working in a collaborative team environment with members in multiple locations.
• Attention to detail and drive for quality.
• Excellent interpersonal, verbal, and writing skills for communicating with other Pratt Miller engineering team members and clients.
• Good analytical, problem‑solving, and organizational skills.
• Willingness to learn and stay current with software development technologies.
• Experience with structured software development practices.
• Ability to work independently and move projects forward with little…