Benefits Administrator

Employee Benefits Account Manager Role Overview

This role provides comprehensive administrative and coordination support to an Employee Benefits team, ensuring a consistently high standard of service delivery to clients. The position requires a proactive, organised individual who can effectively manage workloads, support advisers, and maintain strong compliance and service standards within a regulated environment.

The ideal candidate will demonstrate:

• Clear and confident communication skills with a wide range of stakeholders
• A professional, collaborative and positive approach
• Strong ownership of responsibilities and attention to detail
• The ability to work effectively as part of a team and support colleagues
• Commercial awareness and an understanding of business priorities
• A willingness to build and maintain technical product knowledge
• Sound awareness of regulatory and compliance obligations

• Strong organisational and time-management capabilities
• Excellent client service and relationship management skills
• A proactive, solutions-focused mindset
• Experience or knowledge of Group Employee Benefits
• Understanding of Salary Exchange arrangements
• Knowledge of Group Pension schemes

Adviser & Team Support

• Provide day-to-day administrative support to Employee Benefits advisers
• Manage adviser schedules and assist with workload coordination
• Obtain and manage outstanding information from clients and third parties
• Liaise with internal teams to allocate and progress work efficiently

Client & Case Administration

• Support new business and renewal activity
• Track and progress applications, providing regular updates to clients
• Process group risk renewals and new member applications
• Act as a point of contact for employer and employee queries
• Maintain accurate electronic records and data entry

Knowledge & Compliance

• Maintain up-to-date knowledge of employee benefits products, underwriting limits and policy features
• Ensure all activity is carried out in line with regulatory and compliance standards

General Duties

• Support ad hoc projects and evolving business requirements
• Maintain personal training and competence records
• Participate in team meetings and ongoing development activity

• Competitive salary and benefits package
• Employer pension contributions
• Generous annual leave entitlement
• Flexible and hybrid working arrangements