Senior Business Officer - Coroners Service

An exciting opportunity has arisen to join the Cambridgeshire and Peterborough Coroner Service as a Senior Business Officer.

This newly created role will provide senior operational, administrative, and business support across the Coroner Service, helping to ensure the smooth and effective coordination of administrative functions and the delivery of a high-quality service to Coroners, bereaved families and partner agencies.

Working closely with the Senior Coroners Officer, Coroners, Coroners Officers, and Administrative Team, you will play a key role in supporting service delivery, coordinating day-to-day workloads, monitoring performance, supporting service improvement initiatives and acting as a senior point of contact for complex administrative matters.

This role offers an excellent development opportunity for an experienced administrator looking to progress into a senior operational support position.

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage

• A comprehensive wellbeing package to cover all aspects of wellbeing
  , both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities
  , apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

Take a look at our Employment Benefits Brochure attached to this advert to find out more.

The successful candidate will:

• Coordinate the day-to-day administrative activity across the Coroner Service, including providing telephone cover, preparing, and maintaining the Court Room set up, acting as a Court Usher and monitoring and actioning all incoming commination to the Coroner's inbox.
• Support the allocation and prioritisation of workloads within the administration team.
• Monitor performance, service standards, and operational processes.
• Support coronial investigations, inquests and associated administrative functions.
• Support business continuity, complaints, service reviews, and improvement projects.
• Develop effective partnerships with Coroners, Medical Examiner Offices, NHS organisations, police, and other agencies.
• Promote high standards of customer service across the service.

We are looking for someone who:

Has significant experience within an administrative, business support or operational support environment.

Can effectively coordinate workloads and priorities within a busy service.

Has excellent organisational, communication and problem-solving skills.

Is confident in analysing information and producing reports and management data.

Has experience of working with sensitive and confidential information.

Can build positive working relationships with a wide range of stakeholders.

Is committed to delivering excellent customer service.

Can support, coach and guide colleagues to achieve service objectives.

Can work professionally and compassionately when dealing with bereaved families and sensitive circumstances.

Experience with in a Coroner Service, Local Authority, legal, judicial, or public sector environment would be advantageous but is not essential.

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don't meet every single requirement in the job role but think this could be you, please don't be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to…