Receptionist, Customer Service​/HelpDesk

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day‑to‑day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data‑driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements.

This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

To provide a professional and dedicated reception service, representing the customer as the first point of contact for all users of the building.

• Meet & greet all building users and visitors in a warm, prompt, and professional manner.
• Project a professional and positive image to both internal and external customers.
• Develop and maintain excellent relationships with all customers and end users.
• Handle queries and complaints via phone, email, and general correspondence.
• Understand customer core business offering.
• Maintain safety and hygiene standards of the reception area.
• Operate a clear desk policy and be responsible for general tidiness and housekeeping within the reception area, ensuring it and its amenities are well presented, clean, and always stocked.
• Maintain visitor records to ensure accurate management information is available on request, including number of visitors to the building, department, and host details.
• Ensure all visitors to the building are made aware of the security and evacuation procedures.
• Carry out as requested any other office duties, which are normal custom and practices.
• Provide general information about the premises and surrounding areas, taxi booking, nearby public transport, car parking, restaurants, etc.
• Manage security and telecommunications systems.
• Comply with instructions relating to security and confidentiality.
• Handle incoming & outgoing deliveries.

• Previous working experience in a customer service environment is essential.
• Articulate and possess good interpersonal and communication skills; able to communicate with staff, colleagues and customers at all levels in both verbal and written form.
• Experience of visitor management, telephone, and helpdesk systems is beneficial but not essential.
• Able to work independently and as part of a team.
• Able to organise and prioritise workload.
• Proficient at using computers.
• Excellent people skills, including good listening skills and behavioural awareness with ability to build effective working relationships.

• Holiday Buy Scheme – up to 5 days a year
• Industry leading Maternity & Paternity Policies
• Refer a Friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive Learning & Development opportunities, including opportunities for progression.
• Access to Flex Benefits:
  Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
• Bike To Work Scheme
• Paid volunteering and charity day
• Medicash – Health cash plan; benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme – offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms.