Customer Service Advisor

We are now recruiting for Customer Services Advisor in Huntington, Cambridgeshire. This is a full time, Monday to Friday opportunity for the right candidate!

Our client is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.

As the Customer Services Advisor, you will be the first point of contact for service users, their family and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client. You will be key in ensuring our customer experience levels are exceptional at this first point of contact.

The schedule is Monday to Friday, paying £12.77 per hour.

Your day-to-day responsibilities will include, but not be limited to:

• Managing inbound and outbound calls - liaising with service users, their families and prescribers
• Booking all delivery rounds in advance for Technicians and Service Engineers
• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
• Answering emails, queries and complaints within agreed time frames to an exceptional standard.
• Assessing the Technician's workload to ensure each day's jobs are varied and evenly distributed
• You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.

• Some experience in a customer service focussed role within a similar industry is desirable.
• IT and Microsoft Office proficient

The Best Connection is acting as an Employment Business in relation to this vacancy.