Fluent French & German; Desirable) Customer Service Specialist

Position: Fluent French & German (Desirable) Customer Service Specialist
Multilingual Customer Service & Order Management Specialist

French Essential | German Desirable

Huntingdon (Hybrid Working)

Full-Time
Reporting to:
Customer Service Team Lead

£30,000 - £34,000

The Opportunity

Are you a fluent French-speaking customer service professional looking to develop your career within a growing international business?

Our client, a leading organisation within the manufacturing sector, is seeking a Customer Service & Order Management Specialist to join their established and supportive team. German language skills would be highly advantageous, although not essential.

This is a varied and rewarding position where you will manage customer orders from receipt through to delivery, ensuring an exceptional customer experience throughout the entire order lifecycle. Working closely with Sales, Operations, Logistics, and Supply Chain teams, you will act as a key point of contact for customers across multiple international markets.

As the business continues to grow through expansion and acquisition, this role offers genuine opportunities for long-term career progression and professional development.

The Role

Supporting primarily French-speaking customers, and German-speaking customers where required, you will be responsible for ensuring orders are processed accurately, efficiently, and professionally.

You will build strong customer relationships, provide regular updates, resolve queries, and work collaboratively with internal teams to ensure the smooth fulfilment of customer orders.

This opportunity would suit an organised and customer-focused individual with previous experience in customer service, administration, order processing, sales support, or a similar commercial environment.

Key Responsibilities

Process customer orders accurately and efficiently.
Validate order details, pricing, lead times, and customer information.
Issue order confirmations and resolve any discrepancies.
Monitor orders throughout the fulfilment process and proactively address any issues.
Communicate order updates, delays, and resolutions to customers.
Create and maintain customer accounts within business systems.
Ensure customer and order information remains accurate and up to date.
Collaborate with Sales, Operations, Logistics, and Supply Chain teams.
Support colleagues across the wider Customer Service team when required.
Contribute to continuous improvement initiatives and process enhancements.
Deliver a consistently high standard of customer service.

Skills & Experience

Essential

Fluent French language skills, both written and verbal.
Previous experience within Customer Service, Order Processing, Sales Support, Administration, or a similar role.
Strong attention to detail and accuracy.
Excellent communication and relationship-building skills.
Ability to prioritise and manage multiple tasks within a fast-paced environment.
Good working knowledge of Microsoft Office applications.
Strong problem-solving skills and a proactive approach.

Desirable

German language skills.
Experience using ERP or CRM systems.

Experience with Microsoft Dynamics 365, Salesforce, or similar platforms.
Understanding of order management, supply chain, or fulfilment processes.

Please note that specific system experience is desirable but not essential, as full training will be provided.

What We're Looking For

The successful candidate will be highly organised, customer-focused, and confident working with detailed information. You will enjoy building relationships, collaborating across departments, and finding solutions that deliver positive outcomes for customers.

This role is ideal for someone seeking long-term career development within a business experiencing significant growth, offering excellent progression opportunities as the organisation continues to…