2nd Line Infrastructure Engineer

2nd Line Infrastructure Engineer

Location:

Huntingdon, Cambridgeshire

Security Clearance Level: High –SC/DV

We are looking for someone with a passion for infrastructure, ideally from an operational support services background. You will be self‑motivated and able to work autonomously to achieve day‑to‑day objectives, delivering significant results on projects or operational deliverables. You must be an effective communicator, comfortable engaging directly with customers and colleagues, and demonstrate an analytical and systematic approach to technical challenges.

• Provide technical exposure across outcome‑based project activities and operational Business as Usual support activities.
• Deliver remote and on‑site support, including out‑of‑hours on‑call support.
• Contribute to creation and maintenance of technical documentation that supports project work or the operational support service.

• Excellent knowledge of virtualised environments such as VMware and Hyper‑V, with VMware Horizon advantage.
• Excellent knowledge of Windows Server environments from Server 2008 – 2022, including OS build Windows 10 & 11, AD, DNS, DHCP and GPO from design to implementation and support.
• Strong Linux system administration skills (Ubuntu / CentOS).
• Good general knowledge of TCP/IP and networking technologies including load balancing and firewalls.
• Good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office 365, SCCM & SCOM, Power BI, MS Exchange and CLI tooling such as Power Shell.
• Good general knowledge of SAN storage technologies.
• Knowledge of 2 Factor‑Authentication technologies.
• Some knowledge/experience with scripting.
• Excellent analysis and problem‑solving skills, owning complex incidents to resolution.
• Excellent communication skills.
• Experience producing and updating technical documentation to a high standard.
• Knowledge of helpdesk‑based ticketing system.
• ITIL3 or ITIL 4 Foundation level or above.

• Clearance to Start SC.
• Clearance for Role SC.

• Contributory Pension Scheme.
• Private Medical Insurance.
• 33 days Annual Leave (including public and privilege holidays).
• Flexible benefits including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme.
• Dynamic Working.

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.