Tail lift Parts Advisor Job Huntingdon area,England UK,Entertainment & Gaming

Position: Tail lift Parts Advisor Based
Jobs » Tail lift Parts Advisor - Huntingdon Based

Job Title: Parts Advisor

Location: Huntingdon, Cambs

The Job

To provide support and assistance to both internal Service department and external customers, whilst maintaining a strong focus on the business objectives within the parts department. By delivering a high level of customer satisfaction the role is a vital part of the business.

A key front-line role that requires a consistent and professional approach to customer service at all times. Responsible for dealing with all aspects of customer enquiries, the position demands strong communication skills with customers, whilst working as a team to both maximise sales and offer a high degree of technical knowledge.

The role

Main focus areas include but are not exclusive to:

Answering inbound calls

Working with other team members within the department to achieve all objectives

Actioning all enquiries from both internal departments and external customers

Adherence to all current procedures

Use of the CRM systems as per specified procedures

Accurately identifying all parts required

Maintaining a high standard of customer satisfaction through a friendly and helpful approach

Processing customer orders in line with specified procedures

Maintaining stock levels

Coordinating back-order process

Taking ownership of parts related customer service issues and taking the necessary action to achieve a satisfactory conclusion

Always keeping customers up to date with current proceedings

This would suit someone from a parts background, preferably with a mechanical understanding and knowledge of tail lifts and their systems.

If you feel you have what it takes to join our progressive company please send your current CV together with a covering letter by email to:

Kevin Arden – Stores Co-ordinator
,

Dhollandia UK Ltd, Latham Road, Huntingdon, Cambridgeshire, PE29 6YG
.
Tel:

#J-18808-Ljbffr


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