IT Service Desk Analyst

IT SERVICE DESK ANALYST

£32,000.00 - £35,000.00

St. Ives, Cambridgeshire with occasional UK travel

Customer focused? Experience of providing technical support in a fast-paced environment? Confident troubleshooting hardware, software, and network issues?

Why not join us here at Simplify as an IT Service Desk Analyst!

Competitive Salary of £32,.00, a modern office in beautiful surroundings, Free Parking, 25 Days  Holiday (Plus 8 Days Public Holiday), Option To Buy Or Sell Holiday, Company Pension, Life Assurance, Enhanced Maternity, Paternity & Adoption Pay, Free Conveyancing Legals, GP 24-hour service, Retail Discounts, Plus Many More!

You’ll be joining us as a key member of the IT team, providing technical support across the business and playing a vital role in ensuring the smooth operation of IT systems. Your responsibilities will include:

• Providing technical support to on-site and remote colleagues, efficiently resolving IT issues
• Installing, configuring, and maintaining hardware, software, and peripherals
• Managing IT systems including Service Now, Microsoft 365, Azure, Intune, Citrix, and Ring Central telephony
• Building and deploying computers in line with company standards
• Managing user accounts and permissions in Active Directory and Entra
• Documenting and updating IT processes, procedures, and knowledge base articles
• Collaborating with external vendors to troubleshoot complex issues
• Implementing and enforcing hardware, software, and network security protocols
• Participating in IT projects with technical input
• Assisting with malware and antivirus management

• You’ve checked out our job ad
• It’s gathered your interest and you’ve applied using our easy application process
• If selected, you come meet our lovely team and we discuss the finer details
• In some cases, we might invite you for a second interview
• If successful, we make the offer and get the ball rolling
• Once in post you can recommend your friends come on over and earn a sweet referral bonus – for each one!

And now for the nitty gritty:

To thrive in this role, you’ll need:

• Experience providing technical support in a corporate environment
• Proficiency in troubleshooting hardware, software, and network issues
• Familiarity with Service Now, Microsoft 365, Azure, Endpoint Manager (Intune), and Active Directory
• A basic understanding of network and server infrastructure
• Proficiency in telephone support
• Site based in St. Ives, Cambridgeshire with very occasional UK travel as required

Simplify believes diversity brings benefits for our clients, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

Simplify is the UK’s leading conveyancing and property services business, comprising nine businesses which include some of the largest conveyancing law firms in the UK, two leading independent property services businesses as well as being the market-leading direct to consumer online conveyancer.