2nd Line Technician

An exciting opportunity is available to become a 2nd Line IT Technician as our team expands. This essential position involves handling 1st and 2nd line support issues, as well as escalated IT problems from colleagues across the Trust. You will support your peers and assist both staff and students with IT concerns.

• Assist Apprentices and 1st Line Technicians with escalated IT problems.
• Provide strong professional advice to promote the Trust brand.
• As part of a small, dedicated team, maintain, upgrade and ensure availability of central and localised systems.
• Contribute to implementation and support of IT systems managed by the Trust's IT services team, ensuring smooth operation and supporting users to operate at optimum efficiency.

• Good educational background including GCSE or equivalent in English and Maths.
• IT qualifications or equivalent experience.
• Excellent experience of IT troubleshooting.
• Experience of administering computer systems & networks (change logs, backups, anti‑virus checks and general updates).
• Good knowledge of PCs, Windows operating systems and other IT hardware.
• Working knowledge of Microsoft Office Suite and other software packages.
• Professional conduct with colleagues and customers.
• Team player with a ‘can do’ solution‑focused attitude.
• Outstanding communication skills and personal integrity.

Meridian Trust is a values‑led organisation formed in 2011 that has risen to be one of the highest‑performing academy trusts in the country. The Trust is founded on its commitment to a high‑quality educational provision for all at the heart of local communities. Meridian currently operates primary, secondary and special schools across Bedfordshire, Cambridgeshire, Peterborough, Lincolnshire and Northamptonshire.

• Apprenticeship and CPD opportunities which allow you to gain specialist knowledge in a role you are passionate about developing in.
• Opportunity to jump‑start your career in teaching through our dedicated Initial Teacher Training Team (ITT).
• Support for mental health and wellbeing through our Employee Assistance Programme and other resources.
• Cycle to work scheme.
• Defined benefit local government or Teacher's pension scheme.
• Healthcare benefits including free eye test vouchers and flu vaccinations.
• Free on‑site parking.
• Discounts on a wide range of benefits from everyday essentials to holidays.