Application Support Specialist

The Role:

Application Support Specialist

An exciting opportunity has arisen for a proactive Application Support Specialist to join a well-established, multi-site organisation. The Application Support Specialist will be responsible for maintaining the stability, performance and continuous improvement of key business systems.

Working within a collaborative IT team, the Application Support Specialist will provide high-quality day-to-day support while contributing to system upgrades, enhancements and improvement projects. This permanent Application Support Specialist role offers hybrid working and the chance to make a real impact within a structured, forward-thinking environment.

Main Responsibilities:

* Provide day-to-day support for core business applications and Microsoft 365 platforms

* Diagnose and resolve system issues with clear user communication

* Support system upgrades, maintenance and configuration tasks

* Assist with testing updates and coordinate user acceptance testing

* Investigate recurring issues and recommend improvements

* Liaise with third-party vendors where required

* Perform initial checks on integrations and escalate where necessary

* Deliver user training and create clear support documentation

* Ensure appropriate access controls and governance standards are maintained

Skills/

Experience:

* Experience in an Application Support Specialist, Systems Support or Technical Analyst role

* Strong knowledge of business systems and Microsoft 365

* Analytical problem-solving skills with a practical approach

* Excellent stakeholder communication skills

* Process-driven with strong documentation abilities

* Exposure to integrations, testing processes or reporting tools (desirable)

* ITIL Foundation or similar (desirable)

Salary &

Working Hours:

Salary:
Competitive, dependent on experience

Hours:

Monday to Friday, standard office hours
Travel:
Occasional travel between offices may be required

Benefits:

* Hybrid working

* Collaborative team culture

* Exposure to system enhancement projects

* Stable, multi-site organisation

* Ongoing development opportunities

If the position of Application Support Specialist is of interest, please click Apply. We aim to respond to all applicants; however, if you haven’t heard from us within 10 days, please assume your application has been unsuccessful on this occasion.

If you have any questions regarding this Application Support Specialist role, please don’t hesitate to contact our office on (phone number removed)