Level 2 Infrastructure Engineer

Overview

Telefónica Tech UK&I hub has an end-to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through:
Cloud, Data & AI, Business Applications, Workplace Services and Cyber Security & Networking. Telefónica Tech is part of the Telefónica Group, with a diverse team of over 6,000 employees and 60 nationalities. Values:
Open, Trusted and Bold.

• To provide proactive support and monitoring to Telefónica Tech MS hosted environments
• To triage and help resolve issues raised by customers and internal users
• To provide second line support to an RDS environment
• Deployment and proactive monitoring of virtual machines on the VMware Hypervisor platforms

• Experience of working to ITIL process and guidelines
• An ability to work to tight deadlines and manage priorities
• Experience of working within a dedicated IT department
• An understanding of Virtualisation and backup technologies
• An understanding of Active Directory & Group Policy Management
• Service Desk software experience
• An experience of working with Blue Light Services
• Excellent communication skills both oral and written
• Must be able to work on initiative and as part of a team
• Must have a drivers licence and access to a form of transport as visits to internal sites may be required

• ITIL v3 foundation or higher
• VMware deployment of Virtual Machines
• Automated Patch management third-party tools
• A methodical troubleshooting approach and strong attention to detail
• Active Directory Management
• Group Policy Management

• Windows Group Policy creation and management
• Windows Terminal Server Environment Support
• VMware accreditation
• Exposure to Storage and SAN Fibre management

• Monday to Friday (37.5 hours per week) based on rolling shift pattern which is typically: 07:00 to 15:00, 08:00 – 16:30 & 14:30 - 23:00
• 2.5 hours weekend working required on either a Saturday or Sunday 1 in 3 weeks
• Due to our location, access to own transport is essential
• Must meet our BPSS, Security Clearance andNPPV3 Clearance as is a requirement of the role and any offer would be conditional upon the successful candidate passing all clearance checks

EEO Statement: At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.

We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including Toget Her (Women’s network) and our Employee Resource Groups such as Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability. If you feel you don’t match the job description 100%, but would still be a great fit for the role, please get in touch.